Open to opportunities

JANE JOMO

@janejomo

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Results-driven Quality Assurance and Operations professional with 15 years experience.

Kenya

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What I'm looking for

I seek a role that fosters collaboration and allows me to leverage my quality assurance expertise to drive operational excellence and team development.

With over 15 years of experience in quality management and operations, I am a results-driven professional dedicated to driving operational excellence and aligning quality standards with organizational goals. My career has been marked by a commitment to process optimization, team leadership, and data analysis, enabling me to deliver measurable results across various sectors.

Throughout my career, I have successfully led audit processes, trained high-performing teams, and collaborated across departments to enhance workflows. My recent role as a Business Development Consultant involved monitoring operational workflows and implementing corrective actions to ensure quality outputs. I am passionate about mentoring teams and leveraging data to improve service delivery and compliance, making me an ideal candidate for leadership roles in quality assurance.

Experience

Work history, roles, and key accomplishments

Business Development Consultant

Lifenity International

Apr 2023 - Apr 2024 (11 months)

Monitored operational workflows, identifying inefficiencies and implementing corrective actions to ensure quality outputs. Developed training materials and delivered workshops to enhance team performance.

Quality Assurance Training Development Customer Feedback Analysis

Business Development Executive

Medanta Africare Limited

Nov 2017 - Mar 2023 (5 years 4 months)

Conducted performance evaluations and identified areas for process improvement, increasing customer satisfaction by 15%. Directed operational audits to ensure compliance with organizational and regulatory standards.

Performance Process Improvement Customer Satisfaction Audit Team Leadership

Customer Relations Manager

Pathology Lancet Kenya

Mar 2017 - Nov 2017 (8 months)

Strengthened team performance by implementing regular training sessions, achieving a 10% improvement in client retention rates. Resolved customer complaints and ensured alignment between service teams and quality assurance protocols.

Teams Implementation Retention Customer Service Quality Assurance

Quality Control/Microbiology Officer

Bio Foods Limited

Apr 2014 - Apr 2015 (1 year)

Conducted internal audits and defect analysis, ensuring full compliance with ISO standards. Monitored production workflows to identify and rectify quality deviations, achieving a 100% product release rate.

Internal Audit ISO Production