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Bruce Hamisi

@brucehamisi

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Experienced quality assurance professional with a passion for process improvement.

Kenya

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What I'm looking for

I am looking for a role that fosters collaboration, encourages continuous learning, and offers opportunities for strategic impact.

I am an experienced and results-driven professional with over 7 years in quality assurance, learning and development, project coordination, and customer success. My career has been marked by a commitment to driving process improvements and enhancing user experiences across diverse operations. I thrive on collaboration and continuous learning, and I am dedicated to delivering impactful results through strategic execution.

In my most recent role as a Lead Quality Analyst at Sama Kenya, I led root cause analysis initiatives that significantly improved quality standards and customer satisfaction. I mentored junior analysts, developed training materials, and collaborated with cross-functional teams to enhance product features. My efforts resulted in a 40% reduction in rework and a 25% boost in team efficiency. I am passionate about fostering a culture of excellence and utilizing data-driven insights to inform strategic decisions.

As I continue my professional journey, I am open to roles in Quality Leadership, Learning and Development, Project Management, or Customer Success. I am eager to leverage my skills in team leadership, problem-solving, and client relationship management to contribute to an organization that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Lead Quality Analyst (SME)

Sama Kenya

Jan 2023 - Jun 2025 (2 years 5 months)

Led root cause analysis and continuous improvement initiatives, mentoring junior analysts to foster a culture of excellence. Utilized data-driven insights to inform strategic decisions and developed training materials, improving onboarding for new analysts.

Root Cause Analysis Continuous Improvement Data Analysis Training Development Cross Functional Collaboration Reporting Mentorship

Quality Analyst

Sama Kenya

Jan 2021 - Dec 2022 (1 year 11 months)

Implemented quality metrics and trained team members on best QA practices, elevating team performance. Conducted user acceptance testing to ensure alignment with client needs and created detailed reports facilitating data-driven decision making.

Quality User Acceptance Testing Data Driven Decision Making Coaching Process Improvement

Digital Cartographer, Quality Reviewer

Sama Kenya

Sep 2018 - Dec 2020 (2 years 3 months)

Analyzed and managed geographic data projects, delivering actionable insights to meet client requirements. Streamlined data workflows, improving project outcomes and client-facing deliverables.

Data Management Workflow Optimization Project Coordination Client Communication Data Reporting

ICT Intern

National Social Security Fund

Jan 2016 - Apr 2016 (3 months)

Supported ICT system maintenance and data reporting, contributing to improved service delivery. Assisted with various IT-related tasks to ensure smooth operations.

ICT System Maintenance Data Reporting Technical Support IT Operations Service Delivery Troubleshooting

Education

Degrees, certifications, and relevant coursework

Maseno University

Bachelor of Business Information Technology, Business Information Technology

Currently pursuing a Bachelor of Business Information Technology at Maseno University, focusing on the intersection of business and technology. This ongoing program enhances skills in information systems and their application in business contexts.

Institute of Advanced Technology

Diploma, Information Communication and Technology

Completed a Diploma in Information Communication and Technology at the Institute of Advanced Technology. Coursework included Database Management, Data Analysis, and Project Coordination, providing a strong foundation in ICT principles.