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Emmah Chemwotei

@emmahchemwotei

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I am an experienced Quality Manager driving continuous improvement and operational excellence.

Kenya

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What I'm looking for

I seek a leadership role in quality management where I can drive continuous improvement, mentor teams, implement scalable QA processes, and contribute to operational excellence in a collaborative, growth-oriented company.

I am an accomplished Quality Manager with extensive experience implementing scalable quality strategies and driving continuous improvement programs.

At Samasource I managed and mentored diverse teams, developed QA tools, conducted audits, and delivered measurable improvements, including pulling a project out of client escalation within six months.

I specialize in setting clear quality performance goals, quantifying business cases, and driving cross-functional change to systems, processes, and policies. I deliver just-in-time training and re-review audits to ensure consistency with community standards and internal policies.

I am a strategic thinker with strong analytical, people management, and communication skills, adept at coaching and upskilling QA professionals to client-facing levels and finding creative workarounds when technical solutions are not imminent.

Experience

Work history, roles, and key accomplishments

Quality Manager

Samasource

Apr 2022 - Jun 2025 (3 years 2 months)

Implemented scalable quality processes and tools, managing and mentoring a team to meet weekly quality performance goals and leading investigations into sensitive escalations to ensure consistent decision accuracy.

Quality Assurance Root Cause Analysis Team Leadership Training Delivery Process Improvement

Quality Analyst Supervisor

Samasource

Oct 2017 - Apr 2022 (4 years 6 months)

Developed internal QA auditing tools and led audits and performance initiatives, analyzing issues and workflows to optimize quality and successfully pulled a client-escalated project out of escalation within six months.

Internal Auditing QA Tools Root Cause Analysis Performance Management Stakeholder Management Training Process Optimization

Quality Analyst

Samasource

Nov 2015 - Oct 2017 (1 year 11 months)

Compiled regular quality reports, analyzed client feedback and trends, and coordinated with training and operations to close recurring gaps and improve transactional accuracy across work streams.

Data Analysis Compliance Performance Tracking

Associate Annotator

Techno Brain Kenya

Jun 2013 - Jul 2015 (2 years 1 month)

Classified products and maintained data quality by following program procedures, verifying entries to meet quality thresholds and reduce duplication for consistent dataset accuracy.

Data Annotation Data Entry Quality Control Verification)Attention To Detail Team Collaboration