Kevin Sammy

Led and coached a team of 20+ agents, improving performance scores by 40% within 3 months and reducing escalation cases by 25% through weekly quality reviews and training. Managed KPIs and schedules to maintain 98%+ SLA adherence, cut turnaround time by 20%, and improved client satisfaction through data-driven reporting and process improvements.

Developed and implemented quality frameworks that improved accuracy by 18% and delivered targeted coaching that reduced defect rates by 15% across projects. Conducted root cause analyses and authored executive-ready QA reports, driving a 30% reduction in critical errors and supporting quality standards adopted across 10 teams.

Optimized product listings on major e-commerce platforms, boosting category accuracy by 30% while maintaining strict data integrity on high-volume data labeling tasks. Consistently exceeded individual productivity targets by 10–15%, and helped develop a peer review checklist that reduced rework by 20%.

Managed inventory controls and order processing with 100% accuracy in stock levels while coordinating logistics and transportation schedules to improve delivery efficiency. Supported a warehouse reorganization initiative that increased picking efficiency by 15%.

Sold and marketed solar products across multiple regions, achieving 120% of monthly sales targets. Trained and supervised field sales agents to improve team performance and support consistent delivery of sales objectives.

Completed a Diploma in Computer Science at Nairobi Aviation College in 2014.

Completed Kenya Certificate of Secondary Education (KCSE) at Olkejuado High School in 2011.