Open to opportunities

Janefaith Onoja

@janefaithonoja

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Dynamic digital content coordinator with strong customer service skills.

Nigeria

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What I'm looking for

I seek a role that values creativity and collaboration, offering opportunities for growth and innovation.

I am a dedicated professional with a background in digital content coordination and customer service. My experience at Cedarcare Multispecialist Hospital has honed my skills in managing live chats and ensuring optimal patient care through effective communication and compliance with standards. I take pride in my ability to curate and edit website content, enhancing online visibility and engagement.

Previously, as a Business Manager and Media Coordinator at Ihotu’s Kitchen, I developed strategies to manage brand reputation and promote the organization at community events. My strong analytical skills allow me to identify market demands and consumer trends, which I leverage to boost customer satisfaction and retention rates. I thrive in collaborative environments and am committed to fostering positive relationships with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Patient Support Officer & Digital Content Coordinator

Cedarcare Multispecialist Hospital

Jan 2023 - Dec 2025 (2 years 11 months)

Coordinated content creation and publication schedules for timely interactions and consistent delivery. Curated and edited website content for search engines to enhance online visibility. Managed content calendars, balancing short-term promotions with long-term brand narratives.

Content Creation Salesforce Zendesk Zoho Customer Service Social Media Management Reporting Problem Solving

Business Manager & Media Coordinator

Ihotu's Kitchen

Jan 2020 - Dec 2022 (2 years 11 months)

Promoted Ihotu's Kitchen as a representative at social and community functions. Developed and implemented strategies to manage brand reputation. Supported advertising and marketing efforts with illustrative material and collateral.

Brand Management Marketing Sales Strategy Recruitment Training Customer Satisfaction Data Management Client Relationship Management Social Media Management

Education

Degrees, certifications, and relevant coursework

Benue State University, Makurdi

BA Theatre Arts, Theatre Arts

Studied Theatre Arts at Benue State University, focusing on various aspects of dramatic arts and performance. Gained comprehensive knowledge in theatrical theories and practices.

Wesley High School, Otukpo

NECO, General Studies

Completed secondary education and obtained the National Examination Council (NECO) certificate. Focused on a broad curriculum to prepare for higher education.