Loveth Ayoola
@lovethayoola
Dedicated customer service professional with over 5 years of experience.
What I'm looking for
I am a dedicated customer service professional with over 5 years of experience delivering exceptional client support. My expertise lies in resolving complex issues, maintaining customer satisfaction, and building lasting relationships. I am proficient in live chat systems and remote collaboration platforms, which enable me to work effectively in fast-paced environments while ensuring timely and efficient resolutions.
In my recent role as a Private Chef & Client Services Specialist at FoodAddict.ng, I delivered personalized customer service experiences for high-profile clients, managed inquiries and complaints, and coordinated bookings. My efforts led to a 20% increase in client retention through exceptional communication and tailored services. Additionally, my volunteer experience in the Geriatric Care Unit at University College Hospital allowed me to provide empathetic support to elderly patients and their families, further enhancing my skills in conflict resolution and problem-solving.
Experience
Work history, roles, and key accomplishments
Private Chef & Client Services Specialist
FoodAddict.ng
Jan 2020 - Jun 2024 (4 years 5 months)
Delivered personalized customer service experiences for high-profile clients. Managed client inquiries and complaints, ensuring swift resolution and satisfaction. Increased client retention by 20% through exceptional communication and tailored services.
Customer Care Volunteer
University College Hospital, Ibadan
Jun 2018 - Dec 2019 (1 year 6 months)
Assisted elderly patients and their families with inquiries, ensuring clarity and comfort. Provided empathetic support to patients in handling sensitive situations. Collaborated with the care team to maintain quality service delivery.
Education
Degrees, certifications, and relevant coursework
IFC - WORLD BANK
Mini MBA, Business Administration
2023 - 2023
Completed a Mini MBA program through IFC - World Bank, acquiring essential business administration and management principles. Focused on strategic planning, financial management, and leadership skills relevant to various industries.
University of Ilorin
BSc in Home Economics, Home Economics
2012 - 2016
Completed a Bachelor of Science in Home Economics, gaining foundational knowledge in various aspects of home management and consumer sciences. Developed skills relevant to household operations, nutrition, and family resource management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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