Aidan Flores
@aidanflores
Customer experience specialist with a passion for problem-solving.
What I'm looking for
As a highly motivated and results-oriented Customer Experience Specialist, I thrive in dynamic environments where I can leverage my strong communication and problem-solving skills. My experience at Teleperformance has equipped me with the ability to respond empathetically to customer inquiries across various channels, ensuring that each interaction is meaningful and effective. I take pride in acting as a customer advocate, gathering feedback, and collaborating with internal teams to enhance products and services.
Prior to my role at Teleperformance, I served as a Manager and Service & Food Champion at Taco Bell, where I honed my leadership skills by training and motivating crew members while maintaining high standards of customer service. My ability to identify trends in customer feedback and recommend process improvements has consistently contributed to a positive work environment and long-term customer satisfaction. I am eager to bring my expertise in customer service and team leadership to a challenging and rewarding role.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Teleperformance
Mar 2023 - Feb 2025 (1 year 11 months)
Responded promptly and empathetically to customer inquiries across multiple channels (phone, email, chat, social media). Identified customer needs, analyzed issues, and provided effective solutions, escalating complex problems as needed.
Manager/Service & Food Champion
Taco Bell
Mar 2020 - Jan 2023 (2 years 10 months)
Provided excellent customer service, greeting customers, taking orders, and resolving complaints. Managed cash handling, processed transactions, balanced drawers, and ensured accuracy.
Education
Degrees, certifications, and relevant coursework
Montwood High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities through coursework and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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