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@jamillahnjoroge
Detail-oriented IT professional with strong administrative and customer service skills.
KenyaI am a dedicated IT professional with a Bachelor's degree in Information Communication and Technology from Scott Christian University. My experience spans various roles, including Administrator in a church setting and Data Entry Clerk at Wema Soft Company. I have honed my skills in data management, customer service, and technical support, ensuring that I deliver high-quality results in every task I undertake.
At Kenya Commercial Bank, I excelled in the Customer & Product Management Department, where I processed customer instructions with a 99.9% accuracy rate. My commitment to adhering to standard operating procedures and regulatory policies has enabled me to effectively manage operational risks and enhance customer satisfaction. I am passionate about continuous learning and actively seek opportunities to improve my skills and contribute to my team's success.
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Work history, roles, and key accomplishments
Kenya Commercial Bank (KCB)
Jan 2024 - Present (1 year 10 months)
Processed customer instructions related to Card Issuing and Maintenance, ensuring accuracy and adherence to stipulated SLA timelines. Managed equipment configurations and file generations for card production.
Kenya Commercial Bank (KCB)
Jun 2023 - Present (2 years 5 months)
Processed trades, settlements, and corporate actions for clients' securities, ensuring timely and accurate reconciliation of transactions. Coordinated with counterparties, custodians, and depositories to confirm trade details.
Sheer Logic Management Consultants Ltd
Jun 2022 - Present (3 years 5 months)
Processed customer instructions for Channels Operations, adhering to laid down processes and procedures. Achieved or exceeded daily service line specific productivity targets and resolved customer queries.
Wema Soft Company
Jan 2022 - Present (3 years 10 months)
Worked in the E-procurement department, capturing and updating data into the students' E-learning system. Ensured accurate and timely data entry for the e-learning platform.
Global Light Ministry
Mar 2021 - Present (4 years 8 months)
Developed and maintained the church's filing and report system, including data entry. Installed and updated software used by the church and undertook administrative work.
Degrees, certifications, and relevant coursework
Bachelor of Information Communication and Technology, Information Communication and Technology
Grade: Second Class Honors (Upper)
Obtained a Second Class Honors (Upper) in Information Communication and Technology. The curriculum focused on developing a strong foundation in ICT principles and applications.
Kenya Certificate of Secondary Education, Secondary Education
Grade: B-
Completed secondary education and achieved a KCSE Mean Grade of B-. This program provided a comprehensive academic foundation across various subjects.
Kenya Certificate of Primary Education, Primary Education
Grade: 371 marks
Completed primary education with a KCPE score of 371 marks. This foundational education covered core subjects essential for further academic pursuits.
Software and tools used professionally
KenyaYou can contact Jamillah and 90k+ other talented remote workers on Himalayas.
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