Open to opportunities

Jamillah Njoroge

@jamillahnjoroge

Message

Detail-oriented IT professional with strong administrative and customer service skills.

Kenya

Message

What I'm looking for

I am looking for a dynamic role where I can leverage my IT skills and contribute to organizational growth while continuing to develop professionally.

I am a dedicated IT professional with a Bachelor's degree in Information Communication and Technology from Scott Christian University. My experience spans various roles, including Administrator in a church setting and Data Entry Clerk at Wema Soft Company. I have honed my skills in data management, customer service, and technical support, ensuring that I deliver high-quality results in every task I undertake.

At Kenya Commercial Bank, I excelled in the Customer & Product Management Department, where I processed customer instructions with a 99.9% accuracy rate. My commitment to adhering to standard operating procedures and regulatory policies has enabled me to effectively manage operational risks and enhance customer satisfaction. I am passionate about continuous learning and actively seek opportunities to improve my skills and contribute to my team's success.

Experience

Work history, roles, and key accomplishments

Clerical Assistant - Card Issuing and Maintenance

Kenya Commercial Bank (KCB)

Jan 2024 - Present (1 year 6 months)

Processed customer instructions related to Card Issuing and Maintenance, ensuring accuracy and adherence to stipulated SLA timelines. Managed equipment configurations and file generations for card production.

Card Issuing Customer Service SLA Fraud Detection Compliance

Clerical Assistant - Custody Operations

Kenya Commercial Bank (KCB)

Jun 2023 - Present (2 years 1 month)

Processed trades, settlements, and corporate actions for clients' securities, ensuring timely and accurate reconciliation of transactions. Coordinated with counterparties, custodians, and depositories to confirm trade details.

Trade Settlement Corporate Actions Reconciliations

Contractual Staff - POS Operations

Sheer Logic Management Consultants Ltd

Jun 2022 - Present (3 years 1 month)

Processed customer instructions for Channels Operations, adhering to laid down processes and procedures. Achieved or exceeded daily service line specific productivity targets and resolved customer queries.

Customer Service SLA Management Fraud Prevention Risk Mitigation

Data Entry Clerk

Wema Soft Company

Jan 2022 - Present (3 years 6 months)

Worked in the E-procurement department, capturing and updating data into the students' E-learning system. Ensured accurate and timely data entry for the e-learning platform.

Data Entry E Procurement Platforms E Learning Data Management

Administrator/IT Department/Media & Technical

Global Light Ministry

Mar 2021 - Present (4 years 4 months)

Developed and maintained the church's filing and report system, including data entry. Installed and updated software used by the church and undertook administrative work.

Data Entry Installation Administrative Support Technical Support

Education

Degrees, certifications, and relevant coursework

Scott Christian University

Bachelor of Information Communication and Technology, Information Communication and Technology

Grade: Second Class Honors (Upper)

Obtained a Second Class Honors (Upper) in Information Communication and Technology. The curriculum focused on developing a strong foundation in ICT principles and applications.

Nakuru Girls' High School

Kenya Certificate of Secondary Education, Secondary Education

Grade: B-

Completed secondary education and achieved a KCSE Mean Grade of B-. This program provided a comprehensive academic foundation across various subjects.

Mount Saint Mary's Girls' Primary School

Kenya Certificate of Primary Education, Primary Education

Grade: 371 marks

Completed primary education with a KCPE score of 371 marks. This foundational education covered core subjects essential for further academic pursuits.