Catherine Mbugua

As a Systems Administrator, I provide timely updates and support to clients and internal teams, manage real-time tracking information, and train staff on tracking systems. I maintain accurate records and prepare reports for management.

In my role as a Quality Assurance Analyst, I monitor live calls to ensure best practices, provide coaching to team members, and audit compliance. I also prepare training materials and compile weekly QA reports for management.

As a Customer Service Teller, I handled customer queries, maintained product knowledge, and ensured compliance with regulations. I processed transactions and developed relationships to cross-sell bank products.

During my internship in Central Operations, I assisted with cheque verification, transaction processing, and treasury back-office transactions. I also supported KRA filings and client requests.

As a Project Assistant, I maintained project documentation, provided operational support, and prepared progress reports. I also engaged corporate partners for project mobilization.

In my internship at Century Microfinance Bank, I handled front office inquiries, processed cash transactions, and assisted with account management and payroll preparation.

As an Enrolment Assistant, I managed data entry, handled inquiries, and assisted with document preparation and follow-ups on student enrollments.

Pursued a Bachelor of Commerce with a specialization in Finance, gaining knowledge in financial management and investment strategies.

Completed CPA section two, focusing on accounting principles and practices.

Completed K.C.S.E, focusing on a broad curriculum that prepared for further education.