Jamie Ruiz
@jamieruiz
I coordinate high-volume front-desk operations, accurate records, and bilingual customer support.
United StatesWhat I'm looking for
At KW Property Management & Consulting, I serve as the primary contact for 40–60 resident, customer, and vendor inquiries daily, verify account information in real time, and resolve service, billing, and transaction requests with same-day turnaround.
I maintain CRM and account records with 98–100% accuracy, handle confidential information carefully, and have trained four team members on documentation standards. Previously at TEKsystems and FirstService Residential, I supported document processing, scheduling, reporting, identification verification, and high-volume front-desk communication.
I'm pursuing a Healthcare Administration degree and Medical Billing and Coding Certificate, bringing bilingual English/Spanish communication, de-escalation, insurance and billing inquiry support, and patient-registration-ready administrative skills to healthcare operations.
Experience
Work history, roles, and key accomplishments
Resident Service Coordinator
KW Property Management & Consulting
Apr 2025 - Present (1 year 4 months)
Serve as primary point of contact for 40-60 daily customer, resident, and vendor inquiries, registering and verifying account information in real time. Process 20-30 service, billing, and transaction requests daily, resolving discrepancies with same-day turnaround.
Processed and maintained hundreds of client documents monthly using Microsoft Office 365, ensuring accuracy and organized retrieval. Delivered consistent, professional communication via inbox and phone, resolving inquiries across a multi-department environment.
Verified identification and maintained organized, confidential logs in accordance with security policies. Fielded a high volume of resident and vendor inquiries, serving as liaison between residents, vendors, and management for timely resolution.
Education
Degrees, certifications, and relevant coursework
Campus Online
Degree, Healthcare Administration
Pursuing a Healthcare Administration degree from a regionally accredited institution (ACCJC).
Campus Online
Certificate, Medical Billing and Coding
Pursuing a Medical Billing and Coding Certificate.
American High School Academy
High School Diploma, General Studies
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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