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@jamieoneal
Energetic team player with 20 years in customer service.
Hello, my name is Jamie O’Neal. With over 20 years of experience in customer service, I have developed a strong foundation in communication, team leadership, and a thorough work ethic. I believe that effective communication is the cornerstone of any successful endeavor, and my extensive background working with the public has honed my ability to connect with people and resolve issues efficiently.
Throughout my career, I have held various positions that have allowed me to showcase my skills. As a Customer Care Representative at Republic Services, I managed customer inquiries and concerns, utilizing Salesforce to ensure accurate resolutions. My role as a Receptionist at Cookeville Gynecology further strengthened my organizational skills, where I was responsible for scheduling appointments and assisting with insurance claims. I thrive in fast-paced environments and enjoy taking on challenges that require multitasking and problem-solving.
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Work history, roles, and key accomplishments
Cookeville Gynecology
Sep 2024 - Present (1 year 2 months)
Managed phone calls, scheduled appointments, and verified insurance. Assisted with insurance claims, utilized the Athena program, and collaborated with providers and nurses, while also handling customer service and conflict resolution.
Republic Services CRC
Jan 2023 - Jan 2024 (1 year)
Handled incoming calls, scheduled services, de-escalated customer concerns, and processed payments. Assisted colleagues with inquiries and demonstrated multitasking abilities in a fast-paced environment.
Rustic Roots Salon
Jul 2017 - Jan 2023 (5 years 6 months)
Oversaw all aspects of salon operations, including hiring, firing, and financial management. Provided professional hair styling services and ensured high levels of customer satisfaction.
St. Charles Hospital
Aug 2015 - May 2017 (1 year 9 months)
Provided direct customer service and managed front desk operations, including phone answering and payment processing. Handled sensitive patient information and stressful situations while collaborating closely with medical staff.
Degrees, certifications, and relevant coursework
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