Antonietta Chalmers

Conducted harm assessments and crisis intervention for clients, providing telephone support, triage, referral services, and short-term counselling. Maintained strict confidentiality and adhered to ethical guidelines while assisting individuals, couples, and families with mental health challenges.

Provided person-centred and housing-related support to clients, assisting with accommodation, benefits, and liaising with landlords. Offered emotional and therapeutic support to improve well-being and collaborated with external agencies for holistic client care.

Offered telephone and webchat counselling to young people under 25, providing a safe and confidential space for emotional support. Helped clients feel empowered and connected them with essential support services.

Guided clients on employment and training opportunities, working with employees to provide job placements. Facilitated mentee support groups focused on study skills and helped clients to set goals and create action plans.

Assisted students with autism, behaviour management, and academic support, working closely with teachers to enhance student learning experiences. Developed a reading program in partnership with a local library.

Managed a team of volunteers assisting survivors of childhood abuse, providing emotional and practical support, and directing clients to relevant resources. Conducted training workshops on trauma awareness.

Processed housing benefit claims and attended tribunals as a council representative. Liaised with solicitors and social landlords to resolve disputes, initiating stakeholder meetings to streamline case resolution.

Provided one-on-one counselling for children aged 5-11, attending workshops and supervision meetings to enhance skills. Implemented play techniques to improve children’s social skills.

Completed a Bachelor of Science with Honours in Psychology. This program provided a strong foundation in psychological theories and research methods.

Undertook comprehensive training in counselling at Diploma Level 4. This advanced training equipped me with practical counselling skills and theoretical knowledge.

Completed a Trauma Stress Reaction Course, earning CPD Certification. This course focused on understanding and managing responses to traumatic stress.