Ellie Browning
@elliebrowning
Compassionate psychology-focused professional with strong empathy and listening skills.
What I'm looking for
I am a compassionate individual pursuing studies in criminology and child psychology at the Open University, driven to build a career in adult psychology. My academic studies and personal experience as a parent of a child with special educational needs have deepened my understanding of neurodiversity and emotional wellbeing.
For the past several years I have worked as a Customer Advisor for John Lewis through Foundever, delivering positive customer experiences, handling order and delivery queries, and developing strong computer-based and communication skills.
I am eager to gain hands-on experience in psychological practice as I work toward becoming a qualified psychologist, bringing empathy, active listening, and a perspective shaped by lived experience to support others.
Experience
Work history, roles, and key accomplishments
Customer Advisor
Foundever
Jan 2021 - Present (5 years 5 months)
Provide remote customer support for John Lewis orders and delivery queries, maintaining positive customer experience and resolving issues via computer-based systems.
Education
Degrees, certifications, and relevant coursework
The Open University
Higher Education Certificate / Higher Diploma, Criminology; Child Psychology
2023 - 2025
Grade: Pass
Completed modules in Criminology and Introduction to Childhood Studies and Child Psychology while pursuing a Higher Education Certificate/Diploma between 2023 and 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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