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Jamie Griffith

@jamiegriffith

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Product management junkie with 12+ years of making clients raving fans!

United States

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What I'm looking for

I am seeking a role that values collaboration, innovation, and client satisfaction, with opportunities for growth.

I am a dedicated Sales Engagement Strategist with a proven track record in driving business growth through strategic initiatives and effective communication. Currently, I collaborate closely with the CEO and CRO at Cloud113 to develop and launch our company podcast, ensuring that our content aligns with our strategic business goals and brand messaging. My ability to build targeted outreach sequences using A/B messaging strategies has significantly optimized our engagement performance.

With a background as a Senior Product Analyst at Kleer, LLC, I have honed my skills in product management and user behavior analysis. I led over 100 A/B tests to validate product features, leveraging data from more than 1 million prospective customers. My experience in creating complex SQL queries and managing product backlogs has equipped me with the technical expertise necessary to support operations effectively.

In addition to my analytical skills, I am passionate about fostering a supportive team environment and enhancing client satisfaction. My role as an esthetician has further developed my customer relationship management skills, allowing me to exceed upselling targets and drive social media engagement initiatives. I am committed to continuous learning and adapting in fast-paced environments, ensuring that I contribute positively to any team I am part of.

Experience

Work history, roles, and key accomplishments

Current

Esthetician

Current

DeMay Spa

Dec 2024 - Present (7 months)

Deliver personalized treatments paired with expert guidance on products & physiology to help clients achieve lasting results
Consistently exceed upselling targets clients upgrading to advanced service packages, increasing average transaction value by 52%
Support business operations beyond core responsibilities, including inventory tracking and daily operations

Product Knowledge Upselling

Current

Sales Engagement Strategist

Current

Cloud113

Mar 2025 - Present (4 months)

Collaborate directly with the CEO and CRO to develop, produce, and launch the company podcast, aligning content with strategic business goals and brand messaging. Build targeted outreach sequences using A/B messaging strategies and engagement timing to optimize cadence performance.

Podcast Production Content Strategy Messaging Strategy A B Testing Outreach Sequences Vendor Management

Senior Product Analyst

Kleer, LLC

Jan 2022 - May 2024 (2 years 4 months)

Acted as a subject matter expert for cloud-based dental membership software used by 12K+ offices and 200K+ patients nationwide. Partnered with C-level executives and international development teams to maintain high-quality product.

Product Management Agile Methodologies SQL A B Testing Jira Confluence

Senior Account Manager

Kleer, LLC

Aug 2020 - Dec 2021 (1 year 4 months)

Solely responsible for supporting 520 offices nationally in every capacity (support, onboarding, growth) to ensure success and platform adoption. Trained and mentored new and existing employees.

Account Management Customer Support Onboarding

Technical Support Specialist

Temenos USA

Oct 2018 - Aug 2020 (1 year 10 months)

Acted as a subject matter expert for the Collections module of the Infinity application. Recognized by Temenos executives at a national conference for creating 'raving fans' as customers.

Technical Support Customer Relationship Management Troubleshooting API Clients Zendesk

Education

Degrees, certifications, and relevant coursework

The Salon Professional Academy

Esthetician License, Esthetics

2024 - 2024

Completed comprehensive training in esthetics, earning a license. Recognized for excellence in both practical skills and theoretical knowledge.

University of Pittsburgh

Bachelor of Arts, Administration of Justice

2014 - 2018

Focused on Administration of Justice with a specialization in cybercrime. Earned a Certificate in National Preparedness & Homeland Security and was consistently on the Dean's List.