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Jamie Chavez

@jamiechavez

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Customer success & sales leader driving growth, retention, and high-performing teams.

United States

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What I'm looking for

I'm looking for a role that emphasizes strategic growth, team collaboration, and strong client relationship management. I'm especially drawn to fast-moving startups and industries powered by smart tech—that’s the kind of challenge I thrive on. I love coaching teams to exceed quota, refining both inbound and outbound strategies, and driving meaningful, measurable growth.

I'm an accomplished sales, operations, and client success leader with 18 years of experience driving business development and long-term revenue growth. I’ve closed over $350M in residential real estate by leveraging market insights, relationship-building, and strategic execution. My background also includes overseeing operations across multiple private country clubs (as well as city and fitness clubs); leading client success initiatives that improved retention, satisfaction, and lifetime value.

I’m passionate about building confident, high-performing teams and delivering exceptional customer experiences—and I’m now seeking a role where I can continue driving growth through strategic insight, client success, and execution.

Experience

Work history, roles, and key accomplishments

Current

Licensed MA Real Estate Broker

Current

Emerald Point Properties

May 2019 - Present (6 years 1 month)

As a Licensed MA Real Estate Broker, I negotiated and closed over $350 million in property sales and rentals, utilizing strong market analysis and client relationship skills to drive business success.

Real Estate Market Analysis Client Relationship Management Negotiation Sales Strategy

New Residential Development - Onsite Sales Team

The St. Regis Residences – CRONIN Development

Feb 2021 - Apr 2024 (3 years 2 months)

Closed over $350 million in residential transactions within a year by leveraging market trends and customizing sales strategies, enhancing project profitability and client satisfaction.

Market Trends Sales Strategy Customer Satisfaction

Area VP of Sales

Healthworks Fitness & Republic Fitness

Jan 2018 - May 2019 (1 year 4 months)

Directed operations across five fitness clubs, achieving a 25% rise in new memberships and spearheading strategic initiatives that led to a 15% growth in year-over-year revenue.

Sales Analytics CRM Systems Team Leadership Change Management

National Client Services Director

Bright Horizons

Apr 2014 - Apr 2017 (3 years)

Led hiring and onboarding for a remote call center team, enhancing customer satisfaction by 30% through process improvements and effective client relationship management.

Client Services Team Management Process Improvement CRM Tools Customer Satisfaction

Sales Director (Membership & Marketing)

Private Equity Clubs

Jan 2007 - Jan 2017 (10 years)

Achieved a significant rise in membership applications and retention rates by executing targeted recruitment strategies and implementing comprehensive marketing strategies.

Recruitment Strategy CRM Tools Strategic Partnerships