James Uduak

I am a dedicated Technical Support Specialist with over five years of experience in delivering exceptional customer service and technical support. My journey has equipped me with a robust skill set in troubleshooting, remote customer support, and medical billing. I thrive in remote work environments, where I can leverage my communication skills to guide users through complex issues while ensuring high levels of customer satisfaction.

In my current role as a Medical Billing Agent at QisBakar Agency, I handle over 30 patient inquiries daily, addressing technical issues related to health billing platforms and ensuring compliance with HIPAA regulations. My proactive approach has led to a 15% reduction in ticket resolution time, showcasing my ability to improve processes and enhance user experiences. I am passionate about collaborating with cross-functional teams to identify and resolve recurring issues, ultimately contributing to the overall efficiency of the organization.