Open to opportunities

Faruq olawale

@faruqolawale

Message

Customer-focused technical support specialist skilled at resolving complex issues and improving satisfaction.

Nigeria

Message

What I'm looking for

I seek a customer-centric technical support role where I can leverage CRM and troubleshooting skills, contribute to a collaborative team, and grow into expanded support or customer-success responsibilities.

I am a customer service and technical support specialist with extensive experience resolving complex software and hardware issues and managing high-volume inquiries across multiple platforms.

I have a proven track record using CRM tools and ticketing systems such as Zendesk and Salesforce to deliver fast, accurate solutions while maintaining professionalism under pressure.

My recent roles include Patient Experience Specialist / Technical Support for a U.S.-based remote team and customer support for a Lagos remote startup, where I managed patient enrollments, benefit investigations, and front-line customer communications.

I hold a B.Sc. in Biochemistry and customer service certifications, and I am seeking to apply my technical expertise and customer-centric approach to drive results within a dynamic support team.

Experience

Work history, roles, and key accomplishments

Current

Patient Experience Specialist

Current

Mercalis

Jan 2025 - Present (1 year 1 month)

Processed patient enrollments for manufacturer-sponsored copay assistance programs, conducted benefit investigations to verify coverage, and liaised with providers and insurers to resolve billing and eligibility issues, maintaining accurate patient records.

Patient Enrollment Benefits Investigation CRM Ticketing Systems Remote Support

Customer Support Specialist

Fixeroni

Jan 2024 - Jan 2025 (1 year)

Served as first point of contact across WhatsApp, email, and social platforms, resolved customer inquiries, documented service requests, and supported internal scheduling and feedback to improve client satisfaction.

Customer Support Email Support CRM Zendesk Ticketing Client Communication Documentation

Chemistry & Maths Teacher

Malad College

Jan 2022 - Jan 2024 (2 years)

Provided academic and administrative support, managed attendance and parent communication, and developed conflict-resolution and interpersonal skills through daily student and staff interactions.

Lesson planning Classroom Management Conflict Resolution Academic Support