James Skinner
@jamesskinner
Dedicated Senior Small Business Advocate with strong customer service skills.
What I'm looking for
I am an experienced Senior Small Business Advocate at Bank of America, where I develop and manage a portfolio of commercial relationships. My role involves understanding the unique financial needs of small businesses and providing tailored solutions to help them thrive. I pride myself on maintaining strong relationships with clients and staying updated on industry trends.
Prior to my current position, I worked as a Senior Probate Collector at Phillips & Cohen Associates, where I honed my skills in collections and customer service. My ability to communicate effectively and resolve issues has been key to my success in various roles, including sales and customer service positions across different industries.
With a strong foundation in problem-solving and a commitment to excellence, I am eager to contribute my skills to a growing company that values customer relationships and employee development.
Experience
Work history, roles, and key accomplishments
Senior Small Business Advocate
Bank of America
Aug 2016 - Present (8 years 10 months)
Responsible for developing and managing a portfolio of commercial relationships who require financial services and products to meet their needs. Maintained relationships with agency Small Business Director organizations to stay abreast of policy updates and small business trends.
Senior Probate Collector
Phillips & Cohen Associates
Jan 2013 - Jul 2016 (3 years 6 months)
Contacted delinquent, charged-off, or high-risk customers to secure payment and determine reason for delinquency on active loan/credit card accounts. Understood and worked within regulatory and compliance requirements that apply to Collections. Responsibilities included collections, customer servicing, and other loss mitigation and recovery activities.
Collections Representative
First National Services
Mar 2011 - Jan 2013 (1 year 10 months)
Made and received calls in a timely manner to setup arrangements to close accounts that were with the company. Duties included collection calls and/or correspondence in a fast-paced, goal-oriented collections department.
Sale Consultant / Parts & Runner Delivery
Nucar Connections
Mar 2011 - Oct 2011 (7 months)
Greeted customers promptly and professionally, assisting them in every aspect of buying an automobile. Helped customers find vehicles, conducted test drives, and demonstrated features and benefits. Also responsible for loading goods onto delivery trucks, planning routes, and delivering parts to businesses in a timely fashion, organizing documentation upon return.
Sales Associate
Namco Pools
Mar 2010 - Oct 2011 (1 year 7 months)
Approached and greeted customers as they came into the store, pointing them in the right direction. Answered questions as needed about products explaining features and benefits of what was offered. Attempted to make a sale with the customer after educating them on the inventory.
Cashier / Stock
Day By Day Calendars
Dec 2009 - Mar 2010 (3 months)
Greeted customers as they came to the kiosk and answered any questions while attempting to make a sale. Helped customers find the calendars of their needs and processed transactions. Ensured all calendars were neatly stocked on the shelves and counted the cash drawer at end of shift.
Environmental Services
Riverside Hospital
Aug 2009 - Dec 2009 (4 months)
Kept the rooms and hallways of Riverside Hospital clean and sanitary by mopping, buffing, and waxing the floors. Kept the wheelchairs clean for the residents and ready for them to use. Took trash out when needed while making sure the rooms were ready for the new residents to use in a timely matter.
Maintenance/Bakery/Cashier
Pathmark
Dec 2008 - Aug 2009 (8 months)
Made certain the entire store was mopped and clean and fixing whatever may need to be fixed. Helped customers with questions/concerns they may have while taking bakery orders and completing them. Maintained all the carts in the area specially for carts so no one gets hurt.
Maintenance / Sales Associate
Toys R Us, Inc.
Sep 2008 - Dec 2008 (3 months)
Maintained and cleaned the entire store to achieve clean and bright standards in accordance with guidelines for both the interior and the exterior of the facility. Performed various cleaning tasks including trash removal, floor care, window washing, and vacuuming. Worked regularly with customers to find and sell products to match their needs.
Housekeeping
Meadow Wood Hospital
May 2008 - Sep 2008 (4 months)
Responsible for assuring the highest possible level of guest satisfaction. Maintained the cleanliness of guest units as well as the cleanliness of common areas as assigned.
Housekeeping / Banquet
Double Tree Hotel
Jun 2007 - May 2008 (11 months)
Cleaned, stocked, and maintained assigned rooms/units/public areas to meet established cleanliness and quality standards. Performed various cleaning tasks including public bathrooms, making beds, dusting, and washing windows. Reported maintenance deficiencies and removed trash, dirty linens, towels, and used amenities. Checked, stocked, and transported supply carts, conducting visual inspections p
Environmental Services
Christiana Care
Jan 2007 - Jun 2007 (5 months)
Kept the patient's room clean and sanitized while having it done within a certain amount of time. Transported the patients beds to the right locations while keeping the hallways of Christiana Hospital clean by mopping and buffing the floors.
Customer Service Sales Representative
Innovative Consultants, LLC
Oct 2006 - Jan 2007 (3 months)
Made outbound phone inquiries to existing MBNA customers to inform them of new business products and complete the sale accurately. Assisted customers by updating their profile while communicating adjustments that were made to their accounts. Answered customers questions about accounts in a timely matter, attempting to sell new products for the company and meeting company standards based on product
Customer Service Sales Associate
Radio Shack
Jul 2005 - Sep 2006 (1 year 2 months)
Provided service to the customers by being courteous and answering questions that they had. Appropriately and completely solved customer’s issues independently without needing the manager's help. As a sales associate, attempted to satisfy customers needs by selling them products of their interest and receiving bonuses for successful sales.
Customer Service Sales Associate
Value City
Jan 2005 - Jul 2005 (6 months)
Provided prompt, courteous, and knowledgeable service to store customers. Resolved customer service issues appropriately and competently. Ensured operational controls at the front line Service Desk and Layaway, training and developing associates on customer service standards, register procedures, and proper front line controls.
Education
Degrees, certifications, and relevant coursework
Newark High School
High School Diploma, General Studies
1999 - 2003
Availability
Location
Authorized to work in
Job categories
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