James Skinner

Responsible for developing and managing a portfolio of commercial relationships who require financial services and products to meet their needs. Maintained relationships with agency Small Business Director organizations to stay abreast of policy updates and small business trends.

Contacted delinquent, charged-off, or high-risk customers to secure payment and determine reason for delinquency on active loan/credit card accounts. Understood and worked within regulatory and compliance requirements that apply to Collections. Responsibilities included collections, customer servicing, and other loss mitigation and recovery activities.

Made and received calls in a timely manner to setup arrangements to close accounts that were with the company. Duties included collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

Greeted customers promptly and professionally, assisting them in every aspect of buying an automobile. Helped customers find vehicles, conducted test drives, and demonstrated features and benefits. Also responsible for loading goods onto delivery trucks, planning routes, and delivering parts to businesses in a timely fashion, organizing documentation upon return.

Approached and greeted customers as they came into the store, pointing them in the right direction. Answered questions as needed about products explaining features and benefits of what was offered. Attempted to make a sale with the customer after educating them on the inventory.

Greeted customers as they came to the kiosk and answered any questions while attempting to make a sale. Helped customers find the calendars of their needs and processed transactions. Ensured all calendars were neatly stocked on the shelves and counted the cash drawer at end of shift.

Kept the rooms and hallways of Riverside Hospital clean and sanitary by mopping, buffing, and waxing the floors. Kept the wheelchairs clean for the residents and ready for them to use. Took trash out when needed while making sure the rooms were ready for the new residents to use in a timely matter.

Made certain the entire store was mopped and clean and fixing whatever may need to be fixed. Helped customers with questions/concerns they may have while taking bakery orders and completing them. Maintained all the carts in the area specially for carts so no one gets hurt.

Maintained and cleaned the entire store to achieve clean and bright standards in accordance with guidelines for both the interior and the exterior of the facility. Performed various cleaning tasks including trash removal, floor care, window washing, and vacuuming. Worked regularly with customers to find and sell products to match their needs.

Responsible for assuring the highest possible level of guest satisfaction. Maintained the cleanliness of guest units as well as the cleanliness of common areas as assigned.

Cleaned, stocked, and maintained assigned rooms/units/public areas to meet established cleanliness and quality standards. Performed various cleaning tasks including public bathrooms, making beds, dusting, and washing windows. Reported maintenance deficiencies and removed trash, dirty linens, towels, and used amenities. Checked, stocked, and transported supply carts, conducting visual inspections p

Kept the patient's room clean and sanitized while having it done within a certain amount of time. Transported the patients beds to the right locations while keeping the hallways of Christiana Hospital clean by mopping and buffing the floors.

Made outbound phone inquiries to existing MBNA customers to inform them of new business products and complete the sale accurately. Assisted customers by updating their profile while communicating adjustments that were made to their accounts. Answered customers questions about accounts in a timely matter, attempting to sell new products for the company and meeting company standards based on product

Provided service to the customers by being courteous and answering questions that they had. Appropriately and completely solved customer’s issues independently without needing the manager's help. As a sales associate, attempted to satisfy customers needs by selling them products of their interest and receiving bonuses for successful sales.

Provided prompt, courteous, and knowledgeable service to store customers. Resolved customer service issues appropriately and competently. Ensured operational controls at the front line Service Desk and Layaway, training and developing associates on customer service standards, register procedures, and proper front line controls.