Open to opportunities

James Seraph

@jamesseraph

Message

I monitor incidents, resolve technical issues, and keep enterprise operations running reliably.

United States

Message

What I'm looking for

I'm seeking a remote NOC, monitoring, or service desk role where I can triage incidents, support users, meet SLAs, and contribute reliably in a 24/7 technical operations environment.

I've supported enterprise clients at Zensar Technologies by monitoring ticket queues, triaging incidents, resolving technical issues, and escalating complex cases to higher tiers.

I deliver remote support across Windows, Linux, ESX, and VOS environments through phone, email, and remote-access tools. My work includes system diagnostics, database maintenance, SLA compliance, and detailed documentation that supports consistent service delivery.

At AdCare Outpatient, I managed high-volume front-desk operations and built a Google AppSheet intake and tracking system to streamline onboarding and documentation workflows while maintaining HIPAA-compliant records.

As a U.S. Air Force Staff Sergeant, I supervised and trained personnel, coordinated shift priorities, and maintained standards in safety-critical operations. I'm comfortable with 24/7 environments, on-call rotations, independent work, and clear communication with technical and non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

Front Desk / Patient Services Representative

AdCare Outpatient

Jan 2024 - Jan 2025 (1 year)

Managed front-desk operations for a high-volume outpatient healthcare facility, ensuring smooth daily activities and efficient patient flow. Designed and implemented a Google AppSheet-based intake and tracking system, streamlining patient onboarding and documentation workflows.

Front Desk Operations Patient Services Google AppSheet HIPAA compliance Documentation Workflow Design

IT Support Specialist

Zensar Technologies

Oct 2013 - May 2019 (5 years 7 months)

Monitored ticketing queues for auto-generated and manual incidents, triaged and resolved issues, and escalated to higher tiers. Provided remote support via phone, email, and remote access tools, maintaining SLA compliance and detailed documentation.

Ticket Queue Monitoring SLA Remote Technical Support Windows Linux Diagnostics Documentation

Fuel Systems Specialist (Staff Sergeant)

United States Air Force

Jun 2000 - Feb 2008 (7 years 8 months)

Served on active duty for eight years, attaining the rank of Staff Sergeant and demonstrating leadership and accountability. Supervised and trained personnel in daily operational tasks, coordinating shift priorities to ensure mission readiness.

Leadership Training Supervision Shift Coordination Safety Procedures