Open to opportunities

james lorenze lamoste

@jameslorenzelamoste

Message

Lead Generation and Customer Success Specialist with strong data skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated Lead Generation and Customer Success Specialist with a proven track record in gathering and managing leads effectively. My experience includes working for a US-based company where I utilized manual data mining techniques on social media platforms and tools like Apollo.io to identify thousands of potential leads daily. This role honed my skills in targeted outreach and sales support, contributing significantly to the company's growth.

In addition to lead generation, I have a background in online safety as a specialist for TikTok, where I ensured user-generated content adhered to platform guidelines. My customer service experience spans various roles, including as a Hotel Reservation Specialist and Technical Support Representative, where I consistently delivered exceptional service and resolved customer inquiries efficiently. I thrive in dynamic environments and am committed to maintaining a positive user experience.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist

Virtual Assistant

Jan 2023 - Present (2 years 5 months)

As a Lead Generation Specialist for a US-based company, I gathered thousands of potential leads daily through manual data mining on social media platforms and Apollo.io, supporting targeted outreach and sales efforts.

Lead Generation Data Mining Social Media Apollo Sales Support Outreach

Online Safety Specialist

Conectys

Jan 2023 - Present (2 years 5 months)

As an Online Safety Specialist for TikTok, I reviewed and filtered user-generated content to ensure compliance with platform guidelines, identifying and restricting inappropriate or non-compliant videos to maintain a safe and positive user experience.

Content Moderation Compliance User Experience TikTok

Sales Associate

Alorica

Jan 2022 - Present (3 years 5 months)

As a Hotel Reservation Specialist across North America, I handled bookings, modifications, and cancellations, providing exceptional customer service while ensuring accurate data entry and timely responses to guest inquiries.

Customer Service Data Entry Conflict Resolution Sales Communication

Technical Support Representative

Concentrix

Jan 2020 - Present (5 years 5 months)

As a Technical Support and Sales Representative for Linksys routers, I provided troubleshooting assistance, resolved connectivity issues, and promoted product upgrades to enhance customer network performance while delivering exceptional service.

Technical Support Troubleshooting Sales Customer Service Linksys

Email Support Specialist

VXI Global Holdings

Jan 2018 - Present (7 years 5 months)

As an Email Support Specialist for Uber Eats, I addressed customer order concerns, resolved issues related to deliveries, payments, and refunds, and ensured prompt, accurate responses to maintain a positive user experience.

Email Support Customer Service Payment Processing Uber Eats

Education

Degrees, certifications, and relevant coursework

Notre Dame of Kidapawan College

Bachelor of Science, Computer Engineering

Reviewed and filtered user-generated content to ensure compliance with platform guidelines, identifying and restricting inappropriate or non-compliant videos to maintain a safe and positive user experience.