James Langan
@jameslangan
Experienced Technical Training Specialist with a passion for instructional design.
South AfricaWhat I'm looking for
With over 30 years of experience as a Technical Training Specialist, I have honed my skills in designing and delivering effective technical training programs. My journey has taken me through various roles, where I have developed a strong background in technical writing, diagnostics, maintenance, and troubleshooting. In the last 18 months, I have immersed myself in the AI module training space, continuously expanding my expertise.
Throughout my career, I have successfully created comprehensive training manuals and technical documentation, ensuring that complex concepts are easily understood by diverse audiences. My experience spans across multiple industries, where I have delivered training for banknote sorting systems and telecommunications software. I pride myself on my ability to foster strong customer relationships and provide tailored training solutions that meet the unique needs of clients.
Experience
Work history, roles, and key accomplishments
Senior On-Site Engineer and Technical Trainer
Giesecke + Devrient
Apr 2010 - Sep 2023 (13 years 5 months)
Designed and delivered training programs for M7 banknote sorters, conducted upgrade training and troubleshooting workshops for international clients, and created comprehensive training manuals and technical documentation.
Global Sorter Implementation Specialist & Trainer
De La Rue Cash Systems
Sep 1997 - Jan 2010 (12 years 4 months)
Delivered technical training for SQL-based and legacy banknote sorter systems, conducted 'Train the Trainer' sessions for clients and distributors, and authored instructional materials for clients in Africa, Europe, and the Middle East.
Senior Development Engineer & Trainer
Alcatel
Jul 1995 - Aug 1997 (2 years 1 month)
Trained staff on UNIX/Solaris test systems and telecommunications software, authored and distributed technical test manuals, and delivered workshops on automated test scenarios.
Senior Banknote Sorter Engineer & Trainer
Teltron / De La Rue South Africa
Nov 1990 - Jun 1995 (4 years 7 months)
Provided training for banknote sorting systems in South African cash centres, developed customised training content for detector hardware/software adjustments, and created technical workshops on optimising operational workflows.
Technical Officer & Trainer
British Telecom (UK)
Jan 1980 - Jan 1989 (9 years)
Trained staff on System X digital telephone exchange operations and developed comprehensive training procedures and technical documentation.
Education
Degrees, certifications, and relevant coursework
ULUniversity College London
Bachelor of Science (Hons), Digital Communications
Grade: 2/1
Completed a Bachelor of Science with Honours in Digital Communications, focusing on advanced communication technologies and their applications.
Availability
Location
South AfricaAuthorized to work in
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