At The South African Reserve Bank, I lead the system training workstream for the Prudential Authority Transformation Programme. I develop learning pathways and training materials for regulatory reporting and supervisory systems, and support users through rollout and post-implementation.
For the AML/CFT Reporting Solution, I delivered training and user support across reporting processes including Cash Threshold Reports, Suspicious Transaction Reports, and regulatory submissions. I also developed eLearning modules, video tutorials, knowledge articles, user guides, and system simulations.
At Matateni Technologies, I supported adoption of the e-Submissions system by designing training, preparing user guides and e-learning content, and responding to system queries. At BEE123, I supported client implementation and onboarding, and created training collateral including eLearning and manuals.
Earlier, at Altron HealthTech, I created training courses for Elixir products. At CASEWARE AFRICA, I progressed from CaseWare Technical Support Consultant to Audit and Accounting Software Trainer, delivering training on CaseWare products and assisting clients with software queries.
