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Dignity Paradza

@dignityparadza

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Accomplished technical writer with expertise in digital transformation.

South Africa

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What I'm looking for

I seek a role that fosters innovation and collaboration, allowing me to leverage my technical writing skills in a dynamic environment focused on digital transformation.

I am an accomplished technical writing and digital transformation professional with a PhD in Informatics and over 12 years of experience. My career has been dedicated to translating complex systems into user-centric documentation, ensuring accessibility and clarity for diverse audiences. I have a proven track record in producing technical, integration, and instructional content across fintech, SaaS, and education ecosystems.

Throughout my professional journey, I have successfully collaborated with cross-functional stakeholders, including academic and governmental partners, to create structured research outputs and technical frameworks. My expertise in API documentation and SaaS content development has allowed me to enhance comprehension through data-driven visuals and effective communication strategies. I am passionate about improving digital workforce integration and have led initiatives to optimize documentation processes and usability.

Experience

Work history, roles, and key accomplishments

Postdoctoral Research Fellow

NRF & Wholesale & Retail SETA, CPUT

Jan 2024 - Mar 2025 (1 year 2 months)

Authored technical frameworks, policy papers, and implementation guides for digital workforce integration. Produced technical documentation on analytics systems, API data usage, and national ICT models, collaborating with cross-functional SMEs.

Technical Writing Digital Transformation API Documentation Data Visualization Project Management Confluence Jira

Program Manager

Red & Yellow Business School

Jan 2024 - Dec 2024 (11 months)

Led content creation for instructional systems, policy briefs, and digital course handbooks. Managed knowledge bases, document libraries, and contributor workflows using Confluence and SharePoint.

Content Creation Instructional Design Knowledge Management Confluence SharePoint Technical Editing

Learning Enablement Partner

Mukuru Africa

Jan 2022 - Dec 2024 (2 years 11 months)

Developed and maintained detailed technical guides for internal systems and training portals, documenting APIs and integration procedures. Designed and managed the digital documentation repository for regional access.

Technical Documentation API Documentation SOP Development Digital Repository Management Content Strategy Analytics

Lecturer & Researcher

CPUT & University of Johannesburg

Jan 2018 - Dec 2023 (5 years 11 months)

Authored course documentation, policy toolkits, academic publications, and technical diagrams. Supported e-learning and knowledge platform implementation across academic departments.

E Learning Knowledge Platform Implementation Confluence Google Workspace Data Analytics Technical Communication User Testing

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology

PhD, Informatics

Completed doctoral studies focusing on Informatics, gaining advanced knowledge in digital transformation and technical documentation. Engaged in research that contributed to understanding complex digital systems and their communication.

Cape Peninsula University of Technology

Master's, Retail Business Management

Pursued a Master's degree in Retail Business Management, developing expertise in business operations and strategic management within the retail sector. Acquired skills in analyzing market trends and optimizing business processes.

Cape Peninsula University of Technology

BTech, Management

Obtained a BTech in Management, building a foundational understanding of management principles and practices. Focused on core business functions and organizational leadership.