At Teleperformance, I designed and delivered training on systems, tools, and operational processes, helping new hires prepare for their day-to-day responsibilities. I also facilitated onboarding and upskilling sessions with practical walkthroughs of software and ticketing tools.
As a Training Coach at Teleperformance, I supported trainers with systems and process issues and facilitated coaching sessions and performance improvement plans. I identified recurring performance gaps and worked with cross-functional stakeholders to support day-to-day operations.
I’ve completed the Google Cybersecurity Certificate, covering cybersecurity foundations, network security, Linux, SQL, SIEM, incident response, and Python security automation basics.
