Open to opportunities

James Hunt

@jameshunt

Message

I deliver enterprise IT support, device management, and server administration across distributed organizations.

United States

Message

What I'm looking for

I'm looking to apply my IT support, systems administration, device management, documentation, and mentoring experience to improve end-user support and operational processes.

At Redwood Living, I provide phone and onsite IT support for 200+ apartment neighborhoods and 500+ users, managing ticket queues, device deployments, Exchange administration, and MDM workflows.

I've led laptop and Apple device replacement projects, built self-service documentation, tracked assets, and serve as an escalation resource and mentor for Level I support staff. I use tools including Cireson, Freshworks, Kaseya, Apple Business Manager, Intune, Meraki, Microsoft Entra, and Windows Deployment Services.

Previously, I supported 156 dental practices at DentalOne Partners, configuring servers, administering Active Directory and Exchange, imaging systems, and supporting dental imaging technology. My background also includes systems administration, field services, backups, software licensing, and infrastructure documentation.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Support Associate II

Current

Redwood Living Inc.

Jan 2017 - Present (9 years 8 months)

Provided IT phone and onsite support for 200+ apartment neighborhoods and 500+ users. Managed help desk tickets, configured imaging servers, and administered MDM and Active Directory.

Freshworks Exchange Apple Business Manager Intune Microsoft Entra Inventory Management Technical Documentation

PC Support Analyst

DentalOne Partners Inc.

Jan 2008 - Dec 2016 (8 years 11 months)

Provided IT phone and onsite support for 156 dental practices and 200+ users across multiple states. Managed help desk tickets, configured servers, and supported dental imaging software and hardware.

SharePoint Active Directory Exchange Ghost SCCM Backup Exec Dexis Carestream Server Configuration Help Desk Support

Field Services Technician

CGI

Jan 2007 - Dec 2008 (1 year 11 months)

Installed and updated software and hardware for 500+ users across two sites. Imaged computers using third-party imaging software, ran regular backup procedures, tracked incidents and managed tickets using Remedy, and configured computers for secure disposal.

Hardware installation Software Installation Imaging Backup Procedures Remedy Incident Tracking Ticket Management Secure Disposal

Systems Administrator

Old Republic Title

Jan 1998 - Dec 2006 (8 years 11 months)

Installed and updated software and hardware for over 200 users, administered the company phone system, and provided on-call support for troubleshooting and system updates. Maintained software licensing compliance, built a Windows XP workstation in a RAID 1+0 configuration, and created a scanner maintenance schedule to reduce costs.

Windows XP RAID Hardware installation Software Installation Troubleshooting Phone System Administration Licensing Compliance Dell Certification