James Burke

Sold web design and AI services to small to medium sized businesses for the US market.

Assisted clients for Facebook, providing customer service for small to medium sized businesses that advertise on Facebook, via chat, email, and outbound calling globally.

Provided exceptional customer service for Nike, handling orders via email and phone support for Nike.com customers. Processed corporate claims for defective items, managed shared inbox, coordinated customer communications for events, and conducted training sessions.

Assisted customers with accommodation reservations, addressing support issues including guest relocation and billing discrepancies. Handled guest misconduct cases and managed communication via phone, email, and messaging.

Provided support to Booking.com customers regarding accommodation reservations via inbound and outbound phone calls and email correspondence. Assisted with reservation modifications and cancellations.

Addressed inquiries and issues from Netflix customers worldwide, including billing, technical problems, and account management. Provided second-level management escalation support via inbound calls.

Provided customer support for Netflix customers, resolving issues related to billing, technical concerns, and account management.

Conducted business-to-business sales of eco-friendly products globally, specializing in energy-saving solutions for the building industry.

Sold natural and engineered stone countertops to residential buildings, offices, and hotels.

Managed procurement of building materials and negotiated prices with suppliers for custom home construction projects.

Completed Dutch Beginners 1 course at UvA Talen Language School in 2016.

Studied Business Administration at Miami-Dade Community College from 1997 to 1998.

Completed General Studies at South Broward High School from 1993 to 1996.