James Akinwale
@jamesakinwale
I support global users through Microsoft 365, Windows, infrastructure, and identity administration.
NigeriaWhat I'm looking for
At Tek-Experts, I provide IT support to 2,000+ users across Nigeria, the USA, China, Vietnam, Rwanda, and Costa Rica. I manage Active Directory, Microsoft Exchange, M365 onboarding and offboarding, RBAC, MFA, SCCM deployments, servers, IPBX, and network devices.
I've built my support background through Microsoft 365 and Windows technical support, IT support at DO-II Designs Limited, and computer maintenance at Omatek Computer Ltd. I enjoy troubleshooting complex issues, improving customer experience, training support engineers, and helping teams maintain secure, reliable systems.
Experience
Work history, roles, and key accomplishments
IT Systems Administrator
TEK-EXPERTS
Jan 2023 - Present (3 years 7 months)
Managed Active Directory, Microsoft Exchange, and provided IT support to over 2000 users across multiple countries. Oversaw server and network monitoring, user onboarding/offboarding, and system imaging using SCCM.
Technical Lead M365/Window OS
TEK-EXPERTS
Jan 2022 - Dec 2023 (1 year 11 months)
Provided technical guidance to support engineers, analyzed customer dissatisfaction ratings, and delivered daily/weekly reports to Microsoft Technical Advisors. Conducted training for new and existing engineers.
Technical Support Engineer
TEK-EXPERTS
Jan 2020 - Dec 2022 (2 years 11 months)
Provided Windows OS and Microsoft 365 technical support, resolved advanced issues, and collaborated with cross-functional teams. Managed escalations and documented solutions for clients.
IT Support Officer
DO-II DESIGNS LIMITED
Jan 2018 - Dec 2020 (2 years 11 months)
Monitored and maintained IT equipment, networks, and CCTV systems. Administered Active Directory, prepared new computers, and provided first-line support for technical issues.
Service Center Production Staff
OMATEK COMPUTER LTD
Jan 2013 - Dec 2015 (2 years 11 months)
Provided customer service and maintenance for laptops and desktops, assembled new systems, and installed solar/inverter backup power for clients.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Computer Engineering
Completed Higher National Diploma in Computer Engineering.
Lagos City Polytechnic
National Diploma, Computer Engineering
Completed National Diploma in Computer Engineering.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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