Jamel Johnson Pettway

Calculated and issued short-term disability payments using DocsNet and System One, documenting calculations in Excel for accuracy. Audited claims, partnered with employers and case managers, and trained peers to meet service level agreements.

Delivered up to 50 packages per day to residential and commercial addresses, maintaining timely delivery logs and scanning for order confirmation. Provided customer service and performed data entry to ensure route and order accuracy.

Processed payments and transfers for retirement and investment accounts, reviewing transactions for accuracy and regulatory compliance. Communicated with clients and advisors to resolve complex processing issues and managed data entry for mutual funds, IRAs, ETFs, and 401(k) plans.

Processed open enrollment contributions and demographic updates, performing heavy data entry to update participant eligibility and dependents. Generated notifications, maintained HIPAA-compliant records, and conducted outbound calls to resolve enrollment issues.

Entered customer orders from Microsoft Dynamics into Oracle R12, processed credits, and maintained order records to ensure timely delivery of materials. Provided credit support and customer service for the metal and steel sales team.

Implemented background and education verifications, conducted employment and reference checks, and certified licensure and DOT status for hiring decisions. Managed verification workflows and delivered accurate screening reports to clients.

Investigated fraudulent and disputed electronic payments, processed chargebacks and provisional credits per MasterCard procedures. Coordinated with merchants and MasterCard to resolve disputes, managed escalated inbound calls, and maintained case management records.

Attended Jess Lanier High School in Bessemer, Alabama.