Tanya Brown

Process Individual Retirement Account (IRA) transactions, including distributions, minor account transfers, and tax withholding instructions. Review account information and transaction documentation to ensure accuracy and adherence to financial procedures.

Managed administrative processes, grant submissions, and program reporting with minimal supervision. Coordinated intake documentation, volunteer support, and logistics for disaster relief initiatives.

Managed and documented support cases in Zendesk while assisting clients by phone and email. Reduced average resolution time by 75% in 30 days and trained new team members on workflows.

Resolved complex customer issues while maintaining strong service and satisfaction results. Developed strategies that reduced customer wait times by 30% and trained and mentored colleagues.

Managed a portfolio of insurance claims, ensuring timely and accurate processing. Coordinated claim-related information with customers, agents, and contractors and streamlined workflows, reducing processing time by 15%.

Handled high-volume inquiries with a 95% customer satisfaction rate and supported service process improvements.

Managed operational workflows and conducted risk assessments to support compliance requirements. Implemented process improvements that increased operational efficiency by 20% and trained employees on risk-management procedures.

Pursuing a Bachelor of Science in Business Administration with an anticipated graduation in May 2027.

Earned an Associate of Science degree in May 2004.