Brian Borrayo

Research advisor account requests and service issues, coordinating with internal teams to support accurate and timely resolutions. Review documentation requirements across multiple custodians and guide advisors on completing required paperwork accurately.

Processed and reviewed transactions per client requests, managed the transaction pipeline, and assisted the finance and accounting team. Communicated with clients regarding retirement accounts and entered sensitive data into trust software.

Managed 25–30 daily advisor inquiries involving account information, financial transactions, and complex service issues. Researched account and transaction questions across multiple systems to identify accurate answers and appropriate resolutions.

Processed financial and nonfinancial mutual fund and corporate security transactions, new account setups, and shareholder account maintenance. Researched transaction discrepancies and account issues using financial services systems and supporting records.

Processed account-opening and onboarding requests, researched backend processing items, and followed established procedures using RUMBA and FileNet. Developed Excel-based reporting to share weekly Voice of Client feedback and operational insights with the team.

Researched, interpreted, and processed complex transfer-of-assets (TOA) requests within brokerage accounts. Helped implement a business process management (BPM) system and identify opportunities to improve transaction workflows.

Processed monetary and administrative requests across brokerage and mutual fund accounts, maintaining accuracy and quality standards. Researched account requests, followed established processing procedures, and balanced productivity with quality expectations.

Maintained prospective client records in Salesforce, routed leads to licensed insurance agents, and coordinated follow-up correspondence.

Handled 70–100 daily customer calls, resolved account and billing issues, processed payments, and maintained account records.

Maintained administrative records, processed payroll and timesheets, prepared monthly debit and credit ledgers, and coordinated records retention.

Validated labor hours against gate logs, researched timesheet discrepancies, generated reports, prepared invoices, supported audits, and managed accounts payable and receivable.

Assisted customers with product questions and recommendations.

Bachelor of Science in Business Management from California State University, Long Beach.