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Jamal BalogunJB
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Jamal Balogun

@jamalbalogun

Customer Support Agent / Analyst at Cubbes Technologies Limited, supporting Cubbes app users and tracking Pro user analysis in Google Sheets.

Nigeria
Message

At Cubbes Technologies Limited, I contact users experiencing issues with the Cubbes app and guide them through its features, including course materials, CGPA tools, and AI study tools.

I support Cubbes Pro subscribers by explaining premium features such as offline materials, AI summaries, past question answers, and progress tracking. I also collect feedback and follow up with colleagues on user issues.

At Union Bank Headquarters, Marina, I designed, built, and tested automation bots using Blue Prism RPA tools, and monitored their performance.

For my final-year project at Lead City University, I developed a Python-based movie recommendation system to improve recommendation accuracy and user experience.

Experience

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Education

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Lead City University logoLU

Lead City University

Bachelor of Science, Computer Science

2021 - 2025

Grade: Second Class Lower

Activities and societies: Associate Member, National Association of Computing Students (NACOS); Assistant Course Representative (Year 1).

Bachelor of Science in Computer Science with Second Class Lower. Final year project on an enhanced movie recommender system using Python.

Tech stack

Software and tools used professionally

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