Jalisa Sullivan
@jalisasullivan
I resolve high-volume customer issues while protecting sensitive data and leading service teams.
United StatesWhat I'm looking for
At Hardee’s, I resolve escalated guest complaints with empathy and efficiency, turning negative experiences into positive brand interactions and improving local customer retention.
I lead front-of-house operations during high-traffic periods, coach team members on service speed, communication, and quality standards, and bring disciplined experience in multi-channel customer support. As an independent author and strategist, I also managed digital communities, production timelines, and data archives with accuracy and a brand-aligned voice.
My administrative volunteer work at Harborview Health Systems strengthened my ability to handle inbound inquiries, maintain confidential records, and protect sensitive information. I’m remote-ready with a dedicated home office and experience using Slack, Zoom, and Microsoft Teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hardee's
Dec 2023 - Present (2 years 8 months)
Resolved escalated guest complaints with empathy and efficiency, turning negative experiences into positive brand interactions and improving local customer retention. Directed front-of-house operations during high-traffic windows, coaching team members on service speed, communication, and quality standards.
Independent Author & Strategist
Self Employed
Feb 2024 - Dec 2025 (1 year 10 months)
Managed multi-platform digital communities, responding to inquiries and feedback with a professional, brand-aligned voice. Managed complex production timelines and data archives, requiring high levels of accuracy and self-driven time management.
Administrative Volunteer
Harborview Health Systems
Jan 2015 - Jan 2016 (1 year)
Acted as the primary point of contact for inbound calls, screening, routing, and accurately addressing inquiries from patients and healthcare professionals. Restructured and maintained physical and digital filing systems, improving document retrieval speed and ensuring strict confidentiality of sensitive data.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Certificate, Cyber & Network Defense
2022 - 2023
Certificate in Cyber & Network Defense with focus on data privacy, secure remote access, and protecting sensitive customer databases.
Availability
Location
United StatesAuthorized to work in
Job categories
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