I bring 12+ years of experience improving business operations, supporting executive leadership, and managing client relationships in fast-paced environments.
At Principals Center, I designed an onboarding and training system that reduced employee ramp-up time from 12 months to five and improved operational efficiency by 60%.
I also led a WordPress website redesign that increased site traffic by 30%, boosted online payments by 50%, and improved payment tracking, UX, and accessibility.
Most recently at ShyftOff, I delivered Tier 1 support across cable, internet, and health benefits campaigns, resolving high-volume phone and chat inquiries while documenting cases in CRM and ticketing systems and meeting SLAs.
