Jakub Colorado
@jakubcolorado
Customer Service Specialist at ALLEGRO, spol. s r.o., handling customer inquiries, complaints, refunds, and payment operations.
CzechiaWhat I'm looking for
At ALLEGRO, spol. s r.o., I handled customer inquiries and requests, provided administrative support, and helped maintain customer satisfaction. My work also included resolving complaints and processing refunds and payment operations.
Before that, I worked as an insurance advisor at Generali Česká pojišťovna, a.s., arranging meetings, managing contracts, and supporting clients with property and life insurance. I’m now looking to continue developing in a new role.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Allegro
Jan 2023 - Jan 2026 (3 years)
Communicated with customers, resolved inquiries and requests, handled administrative tasks, collaborated with the team, and ensured customer satisfaction.
Payfriend
Sdružení TULIPAN
Jan 2023 - Dec 2023 (11 months)
Cared for children and youth during leisure activities, aiming to destigmatize mental health.
Pojišťovací poradce
Generali Česká pojišťovna
Jan 2021 - Dec 2023 (2 years 11 months)
Worked on a trade license, arranged meetings, handled property and life insurance, managed contracts, conducted personal meetings, and cared for clients.
Obsluha / kuchyně / administrativa
Hotel Petra
Jan 2020 - Dec 2020 (11 months)
Gained practical experience in various hotel positions including service, kitchen, and administration.
Kancelářské práce
Cestovní kancelář INDIVINDI
Jan 2019 - Dec 2019 (11 months)
Filled posters for the shop window, created web texts, and handled mail.
Obsluha snídaní
Hotel Praha
Jan 2018 - Dec 2018 (11 months)
Prepared the breakfast buffet, cleared tables, and assisted in the hot kitchen.
Education
Degrees, certifications, and relevant coursework
Střední škola gastronomie a služeb Liberec
Secondary school diploma, Hotelnictví & cestovní ruch
2016 - 2020
Studied hotel management and tourism at a secondary school of gastronomy and services.
Tech stack
Software and tools used professionally
Availability
Location
CzechiaAuthorized to work in
Salary expectations
Job categories
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