Zuzana Necasova
@zuzananecasova
Customer-focused professional with extensive experience in service and recruitment.
CzechiaWhat I'm looking for
I am a customer-focused, results-driven professional with years of experience in customer service, recruitment, and front and back office management across different countries. My deep knowledge of delivering excellent customer and candidate service experiences has been a cornerstone of my career. I possess a strong bias for action and exceptional interpersonal skills, allowing me to analyze and interpret data effectively to drive efficiency and improvement opportunities.
Throughout my career, I have held various roles that have honed my skills in customer support and recruitment. At Apple, I provided iOS Tier 1 and Health Support for Czech customers, ensuring their needs were met through effective communication. My time at Accenture as a Social Media Account Executive allowed me to uplift revenue by providing consultative advice to businesses, managing a portfolio of clients, and supporting their marketing campaigns. I have consistently demonstrated my ability to manage customer communication channels and improve recruitment processes, contributing to the success of the teams I have been a part of.
Experience
Work history, roles, and key accomplishments
iOS Tier 1 and Health Support
Apple
Jan 2022 - Jan 2040 (18 years)
Provided iOS Tier 1 and Health Support for Czech customers via phone calls and emails, ensuring high-quality customer service and issue resolution.
Social Media Account Executive
Accenture
Feb 2021 - Jan 2022 (11 months)
Managed a portfolio of Czech clients, providing consultative advice to uplift revenue through marketing campaigns across multiple channels, including Facebook.
Customer Service Associate
Amazon
Aug 2020 - Feb 2021 (6 months)
Managed customer communication channels, resolving product or service issues through phone calls, chat, and email.
Recruiting Coordinator
Amazon
Mar 2020 - Jun 2020 (3 months)
Collaborated with Global Talent Acquisition on candidate management, interview scheduling, and improving the recruitment process.
Customer Service Advisor
Abtran
Jan 2019 - Apr 2019 (3 months)
Provided relevant advice to customers via email and phone, utilizing product knowledge to solve problems and manage a database.
Multilanguage Customer Experience Specialist
Voxpro
May 2018 - Jul 2018 (2 months)
Supported Airbnb customers through various communication channels, investigating issues and providing resolutions.
Junior Sales Representative
Rezidence Na Plachte
Feb 2015 - Mar 2018 (3 years 1 month)
Generated client leads for new apartments, managed contracts, and collaborated with various stakeholders to facilitate real estate transactions.
Trainee
Ensto Oy
May 2011 - Sep 2011 (4 months)
Translated website content from English to Czech and managed customer data using CRM software while communicating with clients and suppliers.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Pardubice
Bachelor's Degree, Linguistics
2008 - 2012
Studied Linguistics, Interpretation, and Translation, focusing on the intricacies of language and effective communication across cultures.
Tech stack
Software and tools used professionally
Availability
Location
CzechiaAuthorized to work in
Job categories
Interested in hiring Zuzana?
You can contact Zuzana and 90k+ other talented remote workers on Himalayas.
Message ZuzanaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
