Mae Cheryl Muron
@maecherylmuron
Experienced claims and benefits specialist with strong finance and HR skills.
CzechiaWhat I'm looking for
I am a versatile claims and benefits specialist with over 10 years' experience across customer service, finance, HR and administration in corporate, NGO and government sectors. I solve complex claims and benefits issues, support frontline teams, perform quality assurance, and maintain strong partner relationships with health plans and providers.
I have managed financial administration, payroll, and compliance for country operations, led trainings, and supported audits and donor requirements. I am known for problem-solving, cross-cultural communication, and delivering high-quality results under pressure.
Experience
Work history, roles, and key accomplishments
AIContributed to maintaining team quality standards and resolved sensitive escalated member issues while providing live task support and coaching to frontline colleagues, improving resolution accuracy and speed.
AIManaged claims and benefits issues ensuring timely, accurate resolution; handled disputes with partner health plans and supported frontline care teams with eligibility and claims troubleshooting.
Finance & Administrative Officer
Člověk v tísni
Jan 2014 - Jan 2019 (5 years)
Managed financial administration for country operations, maintained bank and petty cash flows, prepared monthly budgets, and supported donor compliance and annual audits to ensure accurate program finance control.
Administrative Assistant
Provincial Government of E. Samar
Jul 2010 - Jun 2013 (2 years 11 months)
Provided administrative support for provincial government operations, maintained records and assisted with office workflows to support program delivery and public services.
Customer Service Representative
GE Money
May 2008 - Feb 2010 (1 year 9 months)
Handled customer inquiries and support tasks for financial services, resolving account issues and contributing to service quality and customer satisfaction goals.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the Philippines
Bachelor of Arts, Political Science
2002 - 2005
Completed a Bachelor of Arts in Social Sciences with a major in Political Science from 2002 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
CzechiaAuthorized to work in
Job categories
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