Eliška Moždíková
@elikamodkov
Experienced customer relations professional with strong problem-solving skills.
What I'm looking for
With over six years of experience in customer relations, I have honed my skills in intercultural communication and problem-solving through my work in diverse environments such as Ireland and Greece. My journey has equipped me with the ability to navigate complex challenges and seize opportunities, making me a valuable asset to any organization.
In my recent role as a Technical Support Agent at Teleperformance for Google, I effectively resolved a wide range of technical issues while communicating with users of varying technical expertise. My commitment to customer satisfaction is evident in my proactive approach to resolving inquiries and providing expert advice, ensuring that every customer interaction is positive and productive.
I am an energetic and ambitious individual who approaches every task with maturity and responsibility. My strong customer service and communication skills, combined with my relevant work experience, allow me to contribute effectively to team objectives and enhance overall customer experience.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Teleperformance, Google
Jan 2024 - Mar 2024 (2 months)
Provided technical support for Google products, resolving a wide range of issues while effectively communicating with users of varying technical expertise in English and Czech. Utilized systems such as Gemini and Docs to assist customers.
Customer Service Agent
National Pen
Aug 2023 - Nov 2023 (3 months)
Handled customer queries and issues, providing timely resolutions via phone and email. Managed orders, returns, and customer updates to ensure satisfaction with the company's extensive product range.
Accommodation Assistant
Iveagh Garden Hotel
Nov 2022 - Aug 2023 (9 months)
Assisted with accommodation services, ensuring guests received exceptional service and support during their stay.
Customer Service Advisor
Conectarts.r.o.
Oct 2018 - Aug 2022 (3 years 10 months)
Resolved customer issues and provided exceptional service across various projects, including information lines and travel agency support.
Cashier
Penny Markets.r.o.
Jun 2018 - Jul 2018 (1 month)
Managed cash transactions and provided customer service in a retail environment, ensuring a positive shopping experience.
Quality Controller
OTK GROUP a.s.
Dec 2016 - Dec 2017 (1 year)
Conducted quality control assessments to ensure product standards were met, contributing to overall operational efficiency.
Education
Degrees, certifications, and relevant coursework
Eliška hasn't added their education
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