Kojo Damoah Bernard

As a Customer Care Representative, I provide technical support and troubleshoot issues for customers. I maintain positive customer satisfaction and handle inquiries related to services, billing, and troubleshooting, while supporting customers remotely.

In my role at C&J Medicare Hospital, I provided customers with information about products and services, followed up on issues, and served as a liaison between customers and various departments to ensure satisfaction.

Responsible for monitoring industry trends and customer requirements, I established business partnerships and provided training and support materials for the sales team to enhance product offerings.

In this role, I searched for new clients, provided pre-sales technical assistance, and delivered after-sales support services, ensuring that our products met client needs effectively.

I coordinated data collection for research purposes, conducted surveys, and reported findings to project team members, ensuring accurate data processing and timely reporting.

During my internship, I maintained the NBTS database, entered clinical information, and assisted with data verification and quality control, generating reports as required.

I provided technical assistance in MS Office, collected and processed data, and organized files and reports to support the hospital's operations during my internship.

Studied for a Master's degree in Business Economics & Management, focusing on key subjects such as Project Management, Information Systems, Macroeconomics, Financial Management, Business Economics, Human Resource Management, and Marketing.

Earned a certificate in Statistical Data Analysis, focusing on proficiency in SPSS analysis and introductory data entry skills.

Completed a Bachelor's degree in Health Informatics, with key subjects including Project Management, Health Information Systems, Database Management, Biostatistics, and Records Management.