Open to opportunities

Pavel Vodička

@pavelvodika

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Customer support professional who also delivers e-shop operations and data/AI labeling quality.

Czechia

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What I'm looking for

I’m looking for a role where I can support customers and e-shops end to end, stay detail-focused, and contribute to data/AI labeling. I want a team that values patience and reliability while I help improve services.

I approach every role as a flexible, careful, and responsible teammate—focused on reliable execution and steady improvement of company services. I bring strong patience and a customer-first mindset shaped by years in front-line support and operations.

In freelance work (2012–2025), I maintained multiple eshops, handled marketing activities, and managed communication with suppliers and customers. I also managed practical operations like expedition, invoicing, and shipping of goods, plus website creating and basic tax records.

In recent employment, I supported customers in an eshop context at Concentrix, and I’ve contributed to data-quality work at Outlier/Alignerr through data labeling, quality check, and AI training. I also worked in mystery shopping (Market Vision) to evaluate real-world customer experiences.

Earlier roles strengthened my breadth: customer support for shopping cashback and affiliate administration, administrative and IT support, and translation/editor work for a translation agency. Together, these experiences make me comfortable combining service quality, administration, and digital tools to help teams deliver.

Experience

Work history, roles, and key accomplishments

Data Labeling & QA

Outlier

Jan 2024 - Jan 2025 (1 year)

Performed data labeling work, quality checks, and AI training tasks.

Data Labeling AI Training

Data Labeling & QA

Alignerr

Jan 2024 - Jan 2025 (1 year)

Worked on data labeling, quality checks, and AI training activities.

Data Labeling AI Training

Mystery Shopper

Market Vision

Jan 2022 - Jan 2025 (3 years)

Conducted mystery shopping assignments.

Mystery Shopping

Freelance

Látky Varnsdorf

Jan 2012 - Jan 2025 (13 years)

Freelance sales and administration for cotton fabric. Managed invoicing and shipping of goods.

Sales & Administration Invoicing

Freelance

Panskamoda.eu

Jan 2012 - Jan 2025 (13 years)

Handled freelance e-shop maintenance and marketing support. Managed supplier/customer communications and order expedition/shipping.

E Shop Maintenance Marketing Supplier Management Customer Support

Freelance

Clementa.cz

Jan 2012 - Jan 2025 (13 years)

Provided freelance e-shop maintenance and supported marketing activities. Coordinated with suppliers and customers and handled shipment-related tasks.

E Shop Maintenance Marketing Supplier Management Customer Support

Freelance

Nakupuji.com

Jan 2012 - Jan 2025 (13 years)

Provided freelance e-shop maintenance, marketing support, and customer/supplier coordination. Managed order expedition/shipping activities.

E Shop Maintenance Marketing Supplier Management Customer Support

Cashback Portal Support

5dm.cz

Jan 2015 - Jan 2016 (1 year)

Provided customer support for a shopping cashback portal and handled affiliate administration.

Customer Support Cashback Portal Support

Fresh Fish Buyer Assistant

Makro C&C

Jan 2013 - Jan 2014 (1 year)

Assisted the fresh fish buyer.

Fresh Fish Procurement Support

Reception & Porter Assistant

Amedia/Arcotel Hotel Theatrino

Jan 2008 - Jan 2010 (2 years)

Assisted with reception and porter duties, provided guest services, supported minibar and beverage storage areas, and helped prepare hotel events and administration tasks.

Reception Porter Duties Guest Service Minibar Beverage Store Attendance & Administration

Flood Help Coordination

povodne2009.estranky.cz

Jan 2009 - Present (17 years 6 months)

Coordinated flood help during the 2009 flood response.

Flood Help Coordination

Customer Support (Eshop)

Concentrix

Provided customer support for an e-shop.

Customer Support

Sales Department Clerk

Afro-Bohemia

Provided support in the sales department, including administration and technical assistance for business trips.

& Administration Technical assistance

Vaccination Support for 1221

MediaCall Rumburk

Supported the Czech COVID line 1221 with vaccination-related assistance.

Vaccination Support

Administrative & IT Support

Cesar Trade Varnsdorf

Provided administrative and IT support.

Administrative Support IT Support

Translator & Editor

Presto Translation Agency

Worked as a translator and editor.

Translation Editing

Social Media Moderator

ModSquad.com

Moderated social media content.

Social Media Moderation

Mystery Shopper

IPSOS

Completed mystery shopper assignments.

Mystery Shopping

Store Worker & Reclamations

Alza.cz

Worked in store operations handling order picking and reclamations (returns/issues).

Store Operations Returns

Day Reception & Night Auditor

Hotel Babylon Liberec

Worked as a day receptionist and night auditor.

Reception

Shock Absorber Operator

Monroe Czechia

Operated shock absorber production equipment.

Shock Absorber Operation

GM & Reception Assistant

Amedia Hotel Theatrino

Supported the general manager and supervised front and back office as well as housekeeping and technical maintenance departments. Handled guest services and helped prepare hotel events.

Front Office Back Office Housekeeping Supervision Guest Service

Car Parts Operator

Denso Manufacturing

Operated in car parts production.

Car Parts Operation

Hotel Reception & Porter

Jurys Inn Hotel Prague

Worked as a reception assistant and porter, supporting guest services and event preparation.

Reception Porter Duties Guest Service

Eshop Expedition

Happy Ski Sport Praha

Worked on e-shop logistics, including order expedition.

E Shop Expedition Shipping

Volunteer Camp Team Leader

Hartenberg

Served as team leader for an international voluntary environmental camp.

Team Leadership Volunteering Environmental Camp

Education

Degrees, certifications, and relevant coursework

University of Business in Prague

Tourism - International territorial studies

2008 - 2010

Completed tourism studies with a focus on international territorial studies at the University of Business in Prague from 2008 to 2010.

College and High Industrial School Varnsdorf

Informatics in state administration - public administration

2004 - 2007

Studied informatics in state administration with a focus on public administration at the College and High Industrial School Varnsdorf from 2004 to 2007.