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Jakezia Franklin

@jakeziafranklin

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Lead recruiter and HR coordinator who streamlines hiring, onboarding, compliance, and office operations.

United States

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What I'm looking for

I’m looking for a fast-paced, client-focused team where I can own end-to-end recruiting and HR onboarding, ensure compliance, and keep payroll/billing and office operations running smoothly with strong communication and organization.

I’m a motivated office professional and HR-focused recruiter known for strong communication, organization, and accuracy in fast-paced, client-centered environments. I lead recruiting through multiple platforms, manage candidate movement, and keep clients updated on staffing needs and employee progress.

I bring hands-on onboarding experience, including completing I-9s, E-Verify, system entry, and new-hire documentation. I also support payroll and billing accurately, maintain organized office operations, and handle timecard verification for policy compliance and readiness for payroll processing.

Across roles, I’ve balanced recruiting, compliance, customer service, and data management—training internal hires on systems, procedures, and compliance expectations, and maintaining detailed employee records within workforce and HIPAA-related platforms. Whether it’s scheduling, spreadsheets, invoicing, or call-center support, I’m effective at managing multiple priorities and delivering dependable results.

Experience

Work history, roles, and key accomplishments

Lead Recruiter & Office Mgr

Work Personnel Contact

Aug 2025 - Dec 2025 (4 months)

Recruited candidates through multiple platforms, managed daily client communication on staffing needs and updates, and maintained accurate candidate and employee records. Completed new-hire onboarding (I-9, E-Verify, documentation) and processed payroll and billing while overseeing daily office operations.

Recruiting HR Coordination Onboarding (I 9)Payroll Processing Client Communication Office Administration Compliance Data Entry

Site Representative Manager

Apex Staffing

Jun 2024 - Jul 2025 (1 year 1 month)

Partnered with companies to understand hiring needs and build ongoing employer relationships. Managed recruiting and documentation, including contracts and compliance requirements.

Recruiting HR Support Compliance Management Contract Administration Candidate Records Documentation Stakeholder Management

Patient Access Representative

Northside Hospital

Mar 2024 - Jun 2024 (3 months)

Registered patients, verified insurance, collected payments, and educated patients on hospital policies and procedures. Provided customer service with cross-training across multiple patient access workflows.

Patient Registration Insurance Verification Customer Service Patient Communication Cross Training Front Desk Support

Accounting Assistant

Isotec International

Jan 2023 - Nov 2023 (10 months)

Answered inbound calls and supported auditing and authorization preparation for management review. Processed data entry and accounting work including AR invoicing, AP vouchers, payment quote verification, and customer folder creation/maintenance.

Invoicing Data Entry Auditing document preparation AR AP Processing Call Handling

Call Center Customer Service

Express Employment Professionals

Jan 2022 - Jan 2023 (1 year)

Handled inbound customer service calls for teacher benefits and provided technical help to reset usernames and passwords. Responded to inbox correspondence in Outlook and supported day-to-day call center needs.

Call Center Support Customer Service Inbound Calls Technical Support Reset Password Outlook Benefits Support Data Entry