Jake Stenning
@jakestenning
Customer Service Executive and insurance broker delivering reliable service and resolved complaints.
United KingdomWhat I'm looking for
I’m a customer-focused professional with experience in hospitality, insurance, and pet charity environments. I’m known for handling enquiries, resolving complaints, and delivering a high standard of service in fast-paced settings.
As Customer Service Executive at Pets As Therapy, I respond to enquiries via phone, email, and social media, provide information about charity services, and manage complaints professionally and empathetically. I maintain accurate records, support applications and payments, and help match dogs with suitable placements based on lifestyle and experience.
Previously as a High Net Worth Home Insurance Broker, I approached multiple insurers to secure the best terms, negotiated premiums and policy wording, and handled renewals, mid-term adjustments, and new acquisitions. I also keep valuations up to date for art or luxury assets and work to minimize gaps in cover—such as worldwide, terrorism, and cyber risks.
Earlier in hospitality at Revolution Bars, I managed customer enquiries across phone, email, and live chat, handled PBR bookings, updated records in CRM systems, and worked to KPIs for response time and customer satisfaction. I also secured and expanded accounts, met sales targets through upselling premium products, and acted as the face of the brand while keeping messaging consistent.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Pets As Therapy
Jan 2022 - Jan 2026 (4 years)
Responded to enquiries via phone, email, and social media, providing service information and handling complaints with empathy and professionalism. Maintained accurate records and supported volunteer and application processes, including scheduling coordination and fundraising campaign communications.
High Net Worth Home Insurance Broker
A-Plan Private Clients
Jan 2017 - Jan 2020 (3 years)
Approached multiple insurers to secure suitable terms, negotiating premiums, coverage limits, and policy wording while minimising coverage gaps. Managed renewals, mid-term adjustments, and new acquisitions, keeping valuations up to date and coordinating with other professional advisors.
High Net Worth Insurance Broker
A-Plan Private Clients
Jan 2017 - Jan 2020 (3 years)
Approached multiple insurers to secure competitive terms and negotiated premiums, coverage limits, and policy wording for high net worth clients. Managed renewals and mid-term adjustments, handled new acquisitions, and coordinated valuations and advice with other professionals.
Sales Customer Service Executive
Revolution Bars
Jan 2013 - Jan 2017 (4 years)
Managed customer enquiries via phone, email, and live chat, owning central PBR bookings and resolving complaints efficiently while maintaining professionalism. Met sales targets through increased orders, expanded listings, and premium upselling, while also onboarding new hospitality accounts and promoting products through events and staff training.
Central Sales Customer Service Executive
Revolution Bars
Jan 2013 - Jan 2017 (4 years)
Handled customer enquiries via phone, email, and live chat while managing central PBR bookings and maintaining CRM records. Resolved complaints, supported bar accounts to keep them engaged and stocked, and pursued new business through sales targeting and relationship-driven outreach.
Education
Degrees, certifications, and relevant coursework
Wye Valley School
General Certificate of Secondary Education (GCSE), GCSE
Completed various GCSE qualifications at Wye Valley School.
Wye Valley School
GCSEs, GCSE
Completed GCSE qualifications at Wye Valley School.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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