Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@isobelhenshall
Self-motivated customer service professional with strong complaint handling skills.
I am a self-motivated and resolution-focused individual with extensive experience in customer service, particularly in handling complex complaints. My career has been dedicated to ensuring customer satisfaction while adhering to regulatory standards. I thrive in environments that challenge me to grow and develop new skills.
Throughout my career, I have successfully managed a variety of customer queries, from general inquiries to sensitive cases involving vulnerable customers. My strong attention to detail and ability to make informed technical decisions have been key to my success. I take pride in my ability to build strong relationships with colleagues and stakeholders, fostering a collaborative work environment.
In my current role as a Customer 2nd Level Agent at Raisin UK, I own B2B and B2C customer queries, ensuring prompt and professional responses. I have also trained and mentored junior colleagues, contributing positively to team performance. I am passionate about continuous improvement and believe that feedback is essential for growth.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Raisin UK
Jan 2025 - Present (10 months)
Owned B2B and B2C customer queries, primarily through written communications, ensuring prompt and professional responses. Handled a wide range of inquiries including complex B2B & B2C Enquiries, Vulnerable Customers, Bereavement cases, and Early Termination requests.
ManyPets
Jul 2023 - Oct 2024 (1 year 3 months)
Handled pet insurance complaints, ensuring compliance with FCA regulations and timeframes. Provided tailored outcomes to customers, considering their individual needs and circumstances. This role was a TUPE transfer from Covea with identical responsibilities.
Covea Insurance
Mar 2021 - Jul 2023 (2 years 4 months)
Investigated and responded to pet insurance complaints in line with FCA regulations and timeframes. Provided tailored outcomes to customers, taking into consideration their individual needs and circumstances. Liaised with customers via telephone and email to communicate complaint outcomes.
The Piece Hall
Jan 2019 - May 2022 (3 years 4 months)
Met and greeted visitors, including those who had never visited The Piece Hall before and those who visited regularly. For larger scale events, collaborated with other volunteers and stewards to ensure all customers received a warm welcome.
Covea Insurance
Nov 2020 - Mar 2021 (4 months)
Took inbound calls from customers and vets, noting call details onto the system. Logged FNOL claims and uploaded claims correspondence onto the claims system. Kept customers and vets up-to-date on the progress of the claim and responded to queries via email.
Covea Insurance
Jul 2017 - Nov 2020 (3 years 4 months)
Answered general customer queries over the phone relating to car insurance cover. Set up new policies and policy renewals, and made mid-term adjustments to policies. Reported any potentially fraudulent policies to the Policy Validation Unit.
Bradford Literature Festival
Jun 2017 - Jul 2018 (1 year 1 month)
Engaged with visitors of the festival, offering directions to the various venues. Checked tickets and guided people to their seats. Performed mic running during question-and-answer sessions.
Degrees, certifications, and relevant coursework
A-levels, English Language, English Literature, Spanish
Grade: English Language - A, English Literature - B, Spanish - B
Completed A-levels in English Language, English Literature, and Spanish. Achieved grades of A in English Language and B in both English Literature and Spanish.
GCSEs, Various Subjects
Grade: 9 GCSEs A*-C
Obtained 9 GCSEs at grades A*-C. Key subjects included English Language (A*), English Literature (A*), Maths (C), and ICT (A).
Software and tools used professionally
You can contact Isobel and 90k+ other talented remote workers on Himalayas.
Message IsobelAria User
Passenger Assistant, 24x7 Ltd
Aamir Din
Warm Home Discount Agent, HGS
Haleema Razaq
Claims Handler Outbound and Inbound Calls, Sedgwick Home Emergency
Chris Crawford
Customer Service Advisor, Capita for Transport for London
Fatimazohra Zohair
Complaint Handler, ManyPets Insurance
Areeba Ahmad
Customer Advisor, Capita
Zunaid Hussein
Energy Expert Complaint Handler, Utility Warehouse
Tauseef Chowdhary
Customer Service Agent, Red Recruitment/Teleperformance
Gugen D
Complaint Handler, Pinnacle Pet Insurance
Colin Merritt
Customer Service Advisor, Wave