At PepsiCo, I lead account management transformation across global markets, bringing technology and insights to enterprise accounts. I’m leading the redesign of customer engagement with a custom-built AI tool and developing ways to give account managers time back for customer work.
As Transformation Senior Manager, I owned the digital roadmap and led the end-to-end design and deployment of a Key Account Manager tool. It reached over 90% adoption, improved time efficiency by 12%, and typically generated 1.2% net revenue growth across accounts when deployed.
Earlier at Pepsi Foods North America, I worked across sales process design, distribution, and field leadership. I led route redesigns that were followed by 10% sales growth in those operations within six months, and managed a timecard harmonization project that continues to save the company $2 million annually.
