Jake Pfister
@jakepfister
I lead insurance claims teams, improve service delivery, and coach employees toward stronger performance.
United StatesWhat I'm looking for
At State Farm, I’ve led Auto Assist and Fire Property Stewardship teams, improving workflow, service delivery, claim handling knowledge, and employee performance. I’ve coached employees, reviewed performance metrics, developed training materials, and aligned teams around clear goals and priorities.
I bring hands-on experience across claims, customer service, policy support, and insurance product sales. I focus on fair claim resolutions, effective communication, accountability, and helping team members reach their full potential.
Experience
Work history, roles, and key accomplishments
Managed daily operations, optimizing workflow and enhancing service delivery. Motivated team members to achieve performance expectations and reviewed metrics for improvement.
Education
Degrees, certifications, and relevant coursework
Bradley University
Bachelor of Science, Mathematics
Bachelor of Science in Mathematics from Bradley University, completed in January 2021.
Illinois Central College
Associate of Arts, Liberal Arts
Associate of Arts in Liberal Arts from Illinois Central College, completed in January 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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