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Denise Powell

@denisepowell

Claims Manager at State Farm who led 60 claim adjusters and developed a roof review template for consistent replacement decisions.

United States

Message

At State Farm, I led Fire & Casualty claims teams and served as a technical resource on policy interpretation, coverage issues, and settlement authority. As Section Manager, I led nine first-line leaders and 60 claim adjusters.

On the Fire Model Enhancement - Wind/Hail Project, I spearheaded development of Template 476 to support consistent Total Roof Replacement decisions. I also contributed to Standard Claims Process updates and am creating a Wind/Hail template for initial claim investigations.

As Team Manager-WCCS, I supervised and developed nine Claims Specialists and championed virtual claims tools, including ClaimXperience. My team achieved the highest overall Service Line Objectives for customer-facing tasks, and I helped prepare staff for future roles.

I hold a Bachelor of Arts in English from Yale University and the Chartered Property Casualty Underwriter (CPCU) designation. My background also includes Fire & Casualty and Auto claims adjusting.

Experience

Work history, roles, and key accomplishments

Section Manager, Fire & Casualty

State Farm Insurance

Sep 2022 - Sep 2026 (4 years)

Led nine first-line leaders and 60 claim adjusters, providing guidance and serving as a resource. Interpreted and applied deep knowledge of policies, procedures, laws, statutes, insurance regulations, and contract administration for coverage, liability, and damages determination of property damage losses.

Claims Management Team Leadership Policy Interpretation Eligibility And Coverage Issues Settlement Authority Performance Management Coaching Mentorship Verint Microsoft Office

Section Manager (LDA), Fire & Casualty

State Farm Insurance

Nov 2021 - Sep 2022 (10 months)

Selected for an 18-month leadership development opportunity as a second line leader. Oversaw and led 19 first-line leaders and 200 claim adjusters, directing and serving as a resource in determining coverage, liability, and damages for first-party property damage losses.

Claims Management Team Leadership Policy Interpretation Eligibility And Coverage Issues Settlement Authority Data Driven Coaching Cross Functional Collaboration Operational Health Trend Analysis

Team Manager-WCCS, Fire & Casualty

State Farm Insurance

Aug 2013 - Nov 2021 (8 years 3 months)

Supervised and developed a team of nine Claims Specialists, driving employee job performance results, engagement, and change adoption. Oversaw adjusters' detailed investigations, assessments, and timely settlements of first- and third-party property and casualty claims.

Claims Management Team Leadership Coaching Mentorship Process Innovation Claims Handling ClaimXperience Performance Monitoring Employee Development

Team Manager, First Notice of Loss

State Farm Insurance

Aug 2012 - Aug 2013 (1 year)

Oversaw and managed the first notice of loss reporting process and 10-12 claim associates in the Fire & Casualty department. Monitored phone calls and adherence to staffing needs, and communicated with cross-functional business partners to improve service level objectives.