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Jake MoffittJM
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Jake Moffitt

@jakemoffitt

Improving lead-to-cash operations through Salesforce automation and data insights.

United States
Message

What I'm looking for

I'm looking to improve sales and revenue operations by translating business requirements into Salesforce enhancements, workflow automation, reporting, and scalable lead-to-cash processes.

I've led Lead-to-Cash improvements at MRI Software, connecting Sales, Revenue Operations, and Business Operations through Salesforce, Smartsheet, and AWS. My work reduced time to quote new acquisition product lines by 40% and merged more than 3,000 duplicate Salesforce accounts and contacts.

Previously, I supported a global sales team of 100+ representatives at MRI Software, partnering with Finance and Legal on pricing, product configurations, acquired-company integrations, and Salesforce training. I also managed an enterprise NPS program across 12,000+ client accounts, increasing response rates by 6%.

At Peerless Technologies supporting NASA Glenn Research Center, I built Power BI dashboards for IT assets, financial performance, and foot-traffic metrics, helped reduce annual IT equipment spending by about $10,000, and supported IT operations for 3,200+ customers.

Experience

Work history, roles, and key accomplishments

MRI Software LLC logoML

Senior Operations Analyst IV

Apr 2025 - Aug 2026 (1 year 4 months)

Led Business Solutions Team for Lead-to-Cash initiative, driving improvements in end-to-end sales process efficiency. Bridged Sales/Revenue Operations and Business Operations teams to align system updates across Salesforce, Smartsheet, and AWS platforms.

Peerless Technologies logoPT

Data Analyst

Peerless Technologies

Sep 2022 - Apr 2025 (2 years 7 months)

Managed center-wide IT Capital Investment Review (ITCIR) process, coordinating with cross-functional teams to gather comprehensive data on future IT budget requirements. Developed and maintained 5-10 Power BI dashboards tracking critical center-wide metrics including foot traffic patterns, IT asset utilization, and financial performance for Glenn Research Center.

MRI Software logoMS

Sales Operations Analyst

Sep 2019 - Sep 2022 (3 years)

Supported global sales team of 100+ representatives, ensuring accurate deal execution and seamless quote management. Partnered with Finance and Legal teams to validate pricing accuracy and product configurations on Salesforce Opportunities. Facilitated integration of acquired companies into primary Salesforce instance while delivering comprehensive training to new sales team members.

Education

Degrees, certifications, and relevant coursework

Ohio University logoOU

Ohio University

Bachelor of Business Administration, Marketing

2015 - 2019

Grade: 3.1

Activities and societies: N/A

Bachelor of Business Administration in Marketing from Ohio University.

Ohio University logoOU

Ohio University

Bachelor of Business Administration, Business Analytics

2015 - 2019

Grade: 3.1

Activities and societies: N/A

Bachelor of Business Administration in Business Analytics from Ohio University.

Tech stack

Software and tools used professionally

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