Open to opportunities

Katie Ray

@katieray

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Experienced retail and foodservice manager focused on team leadership and operations.

United States

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What I'm looking for

I seek a leadership role in retail or foodservice where I can manage teams, improve operations, develop staff, and drive customer satisfaction.

I am a results-driven manager with a Bachelor's degree in History and progressive experience leading teams across foodservice and retail environments. I have managed large teams, developed training programs, oversaw operations, and improved customer satisfaction through strong communication and organizational skills.

My background includes managing a 54-person store, supervising day-to-day restaurant and catering operations, coaching student-athletes, and mentoring staff to meet performance standards. I bring dedication, strategic planning, and hands-on operational expertise to roles that require leadership, problem solving, and customer-focused service.

Experience

Work history, roles, and key accomplishments

Current

Shift Supervisor

Current

BJ's Brewhouse and Restaurant

Jan 2020 - Present (6 years)

Supervised shifts, trained staff to Gold Standard, assisted HR with recruitment, supported financial reporting, and oversaw kitchen operations to ensure service quality.

Staff Training Recruitment support Customer Service Reporting Communication Equipment Maintenance

Manager

Panera Bread

Jan 2021 - Mar 2022 (1 year 2 months)

Managed a 54-person team, oversaw store operations, controlled budgets and inventory, developed training programs, and optimized sales via catering and delivery channels.

Team Management Training Development Inventory Management Budgeting Vendor Relations Customer Service

Barista

Starbucks

Mar 2017 - Oct 2019 (2 years 7 months)

Provided high-quality customer service, maintained inventory and sanitation, and promoted specialty products to increase customer loyalty and repeat sales.

Customer Service POS Inventory Management Food Safety Cash Handling Upselling

Head Cheerleading Coach

San Gorgonio High School

Mar 2018 - May 2019 (1 year 2 months)

Led practices to improve athlete strength and skills, managed fundraising and recruitment, and supervised academic progress and sportsmanship for student-athletes.

Team Leadership Coaching Fundraising Recruitment Academic Supervision Communication Event Coordination

Cashier & Line Cook

Chick-fil-A

Mar 2016 - Mar 2017 (1 year)

Operated drive-thru and front counter, prepared menu items to standards, trained new employees, and maintained cleanliness and accurate cash transactions.

Food Preparation Customer Service Cash Handling Training POS