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Jake Lewis

@jakelewis

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Customer-focused IT support specialist with 7+ years in technical troubleshooting.

United States

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What I'm looking for

I seek a collaborative customer-support role where I can apply technical troubleshooting, mentoring teammates, improving workflows, and delivering empathetic, high-quality service.

I am a tech-savvy, customer-focused IT support specialist with over seven years of experience troubleshooting hardware and software, delivering end-user support, and optimizing workflows to exceed customer satisfaction targets. I distill technical jargon into clear language, mentor new team members, and have a proven record supporting high-volume customer environments while maintaining meticulous documentation and compliance awareness.

My background includes frontline technical repair and leadership at Apple, freelance music production and household management that demanded project planning and budget accuracy, and roles in data integrity and quality assurance within financial and creative organizations. I bring empathy, strong communication, and a focus on continuous improvement to customer support roles and seek to apply these skills in a collaborative, growth-oriented support team.

Experience

Work history, roles, and key accomplishments

Current

Household Manager

Current

Self Employed

May 2019 - Present (6 years 8 months)

Managed scheduling, transportation, and finances for a family of five with 100% on-time bill payment and completed major household projects while maintaining accurate budgeting.

Scheduling Budgeting Project Management Logistics Attention To Detail Family Operations Time Management

Current

Freelance Music Producer

Current

Self Employed

May 2019 - Present (6 years 8 months)

Produced and published two full-length albums on major streaming services while managing project schedules and completing 8 major household projects; oversaw production workflows and audio engineering tasks.

Audio Production Project Management Scheduling Distribution Editing Collaboration

Genius

Apple Inc.

May 2012 - Apr 2019 (6 years 11 months)

Evaluated and repaired hardware and software for Apple devices, documenting troubleshooting steps and prioritizing customer satisfaction; mentored new hires after promotion to a leadership role and supported 30+ customers per day.

Troubleshooting Customer Support Mentoring Documentation Quality Assurance

Web/Graphic Designer

chezKIRBY

May 2011 - Jan 2016 (4 years 8 months)

Created and maintained promotional materials, photography, and a website in collaboration with artist John "Kirby" Lucero, delivering visual assets for marketing and online presence.

Graphic Design Web Design Photography Content Management Adobe Creative Suite Collaboration Branding

Customer Information File Specialist

Pacific Capital Bancorp, N.A.

Oct 2007 - Aug 2008 (10 months)

Maintained data integrity in a call center environment with thorough, accurate data entry and database maintenance, ensuring compliance with Reg CC and the PATRIOT Act.

Data Entry Compliance Quality Assurance Call Center Operations Attention To Detail

Supervisor

Carrillo Dining Commons

Jul 2006 - Sep 2007 (1 year 2 months)

Directed teams of up to 13 foodservice workers per shift, delegating tasks and training new hires to maintain efficient operations and service quality.

Team Leadership Training Operations Management Scheduling Delegators

Education

Degrees, certifications, and relevant coursework

Mt. San Jacinto College

Certificate, Cybersecurity

2020 - 2021

Grade: 4.0 GPA (Certificate); 3.895 GPA (IGETC)

Completed an Employment Concentration Certificate in Cybersecurity and previously completed IGETC general education coursework for transfer with high academic performance.