At Walmart, I resolve customer cases involving accounts, payments, and service concerns. I investigate issues, escalate complex cases, and support timely resolutions.
I verify customer information and document findings across internal systems, helping maintain data integrity and compliance. I also handle sensitive information in accordance with company procedures.
On calls with Walmart customers, I provide support and de-escalate difficult interactions. My work has contributed to improved customer retention.
Previously, at One Support, I assisted customers with billing questions, payments, and service requests. I documented interactions across systems and helped resolve customer concerns.
