Jakari Goon
@jakarigoon
I solve customer and IT support issues through troubleshooting, installations, and clear service.
What I'm looking for
I've delivered computer installation, troubleshooting, software management, and ticket-resolution support through contractor roles with Manpower, backed by 10 years of customer-facing experience.
At Manpower, I compiled, sorted, and verified information; corrected data-entry errors; managed calls and deliveries; and resolved technical issues with comprehensive IT support.
In retail roles at Champs/Footlocker, Target, ALDI, and Ingles Grocery, I've consistently supported customers, met operational goals, handled transactions accurately, and kept fast-paced environments organized. At Champs/Footlocker, I met daily sales goals and earned top-seller recognition for multiple weeks.
I'm also an independent concept artist creating character and splash art for video games, films, manga, and animation projects using Krita, DaVinci Resolve, and traditional drafting techniques.
Experience
Work history, roles, and key accomplishments
Store Associate
Champs/Footlocker
Feb 2023 - Present (3 years 6 months)
Delivered exceptional customer service and support to enhance the shopping experience. Collaborated with team members to efficiently meet sales and front-end objectives.
Independent Concept Artist
Independent
Jan 2017 - Present (9 years 7 months)
Designed character and splash art for diverse projects, including video games, films, manga, and animations. Collaborated with art and narrative teams to transform abstract concepts into concrete visual designs.
Managed time efficiently to fulfill customer orders under strict deadlines and velocity-controlled requirements. Delivered exceptional customer service while navigating the store to ensure accurate and timely order completion.
Ensured swift and accurate processing of transactions as a primary cashier, achieving top performance metrics. Conducted comprehensive store maintenance tasks, including cleaning and waste disposal, to maintain a welcoming environment.
Service Associate
Ingles Grocery
Mar 2019 - Mar 2020 (1 year)
Delivered exceptional customer service by efficiently organizing and packing purchased items, optimizing space and enhancing customer satisfaction. Assisted customers with carrying and loading groceries, contributing to an improved shopping experience.
Movie Theater Attendant
NCG Movie Theater
Nov 2018 - Mar 2019 (4 months)
Managed inventory and ticket sales, ensuring seamless operational efficiency. Delivered exceptional customer service by guiding patrons to facilities and enhancing their overall experience.
Contractor-Various Roles
Manpower
Nov 2014 - Jun 2018 (3 years 7 months)
Ensured data accuracy by compiling, sorting, and verifying information, while identifying and correcting data entry errors. Streamlined office operations, including call management, dispatching deliveries, and providing customer service support.
Education
Degrees, certifications, and relevant coursework
Spartanburg Community College
Associate's Degree, General Studies
Earned an Associate's Degree in General Studies.
Boiling Springs High School
High School Diploma, General Education
Completed high school education with a general curriculum.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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